Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Johnson

Samantha Johnson

Independence,OH

Summary

I am a proactive Frozen Yogurt and Bubble Tea Shop Worker with extensive experience in maintaining store cleanliness, managing inventory, and ensuring customer satisfaction. Skilled in equipment operation, product knowledge, and training new employees. Bringing strong problem-solving abilities and a goal-oriented mindset to drive operational efficiency and enhance customer engagement.

Overview

4
4
years of professional experience

Work History

Produce and Floral Associate

Heinen's Grocery Store
09.2024 - 01.2025
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.

Frozen Yogurt and Bubble Tea Shop Worker

Don Smith- Lemonberry Frozen Yogurt
03.2022 - 08.2023
  • Collaborated with team members to ensure efficient daily operations and timely completion of tasks.
  • Maintained orderly and clean work areas for maximum productivity.
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Stocked shelves efficiently, ensuring product availability and reducing restocking time.
  • Operated cash registers accurately, minimizing errors and processing transactions quickly.
  • Maintained compliance with safety regulations while operating equipment such as pallet jacks or ladders.
  • Assisted in-store promotions to increase awareness of featured products resulting in higher sales.
  • Excellent communication skills, both verbal and written.
  • Managed incoming shipments effectively, organizing products for easy access and streamlined restocking process.
  • Conducted regular inventory checks, identifying discrepancies and ordering necessary stock replenishments.
  • Resolved customer complaints diplomatically to maintain a positive shopping environment.
  • Trained new employees on store policies, procedures, and best practices for superior performance.
  • Balanced cash register at end of day accurately, ensuring accountability for all transactions processed during the shift.
  • Utilized strong problem-solving skills when faced with unexpected challenges or complications during daily operations.
  • Handled merchandise returns professionally, resolving issues promptly to maintain customer satisfaction.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Inspected products and machines to maintain quality and efficiency.

Ice Cream Server

Honeyhut Icecream
03.2021 - 11.2021
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Provided support to fellow team members when needed, creating a cohesive work environment.
  • Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
  • Collaborated with team members to maintain smooth operations during high-volume periods.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
  • Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
  • Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Kept freezer and storage areas organized, optimizing workflow and reducing preparation time.

Education

Exploratory

Xavier University
Cincinnati, OH

High School Diploma -

Saint Joseph Academy
Cleveland, OH
05.2023

Skills

  • Patience and composure
  • Customer Engagement
  • Goal-oriented mindset
  • Merchandise Display
  • Equipment Operation
  • Cleanliness and hygiene
  • Brand representation
  • Inventory Management
  • Product Knowledge
  • Shipment Inspection
  • Training and mentoring
  • Food Safety Compliance

Timeline

Produce and Floral Associate

Heinen's Grocery Store
09.2024 - 01.2025

Frozen Yogurt and Bubble Tea Shop Worker

Don Smith- Lemonberry Frozen Yogurt
03.2022 - 08.2023

Ice Cream Server

Honeyhut Icecream
03.2021 - 11.2021

Exploratory

Xavier University

High School Diploma -

Saint Joseph Academy

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Samantha Johnson