Microsoft Office
Samantha Johnson
Healthcare Professional
Summary
Reliable experienced Professional with ten+ years' experience in healthcare, enthusiastically pursuing the opportunity to add immediate value to a growing team. Passionate about helping others and driven to apply an unfailing work ethic to meet objectives. Diligent and committed with skills for multitasking and time management.
Overview
19
19
years of professional experience
Work History
House Manager
Self Employed
07.2017 - Current
- Manage multiple schedules for a household of one adult and three children.
- Provide a caring, loving, structured household to my daughter that is on the Autism Spectrum and newborn twins.
- Worked effectively in fast-paced environments.
- Create and implement daily routines for effective scheduling.
- Coordinate medical appointments for all family members and follow up with healthcare providers.
Direct Support Professional
Lufkin State Supported Living Center
01.2015 - 12.2016
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Maintained clean, therapeutic, safe, and well-organized patient environment.
- Assisted clients that had physical and mental disabilities with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
Laundry Manager
M&A Laundry Services
10.2013 - 07.2014
- Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling multiple clients per shift and handling cash transactions.
- Tested machines and made minor adjustments, keeping equipment functional.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Supported accurate records by recording laundry and dry-cleaning processes and transactions.
- Delivered superior customer service by responding to inquiries and complaints.
Psychiatric Nursing Assistant
Rusk State Hospital
12.2011 - 12.2013
- Providing emergency healthcare and psychiatric care to patients under the supervision of a R.N.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Supervised safety, behavior and actions during scheduled and emergency trips off campus.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed electronic medical record documentation.
- Answered daily office phone calls for appointments, questions and visitation rules.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Aaron's
12.2010 - 11.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Call Center Customer Service Representative
Etech
06.2009 - 08.2010
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Direct Support Professional
Lufkin State Supported Living Center
12.2005 - 08.2010
- Maintained clean, safe,caring, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supervised daily activities and provided assistance to staff.
- Transported clients to medical and dental appointments to provide support.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care in the facility.
Education
High School Diploma -
Kennard ISD
Kennard, TX 06.2004 - 06.2004
Certificate of Completion - Real Estate
Angelina College
Lufkin, TX 08.2004 - 12.2004
Skills
Medical Record Data Entry and Filing
Schedule Management
Patient Management
Behavioral Management
Trained in Deescalating Situations
Electronic Medical Records / Electronic Health Records
Crisis Management
Multitasking and Adaptability
Customer Service
Communication
Call Center Software
Software
Excel
Zoom
Canva
Skype
Google Drive
Oracle
Microsoft Word
Facebook and Instagram
Timeline
House Manager
Self Employed
07.2017 - Current
Direct Support Professional
Lufkin State Supported Living Center
01.2015 - 12.2016
Laundry Manager
M&A Laundry Services
10.2013 - 07.2014
Psychiatric Nursing Assistant
Rusk State Hospital
12.2011 - 12.2013
Customer Service Representative
Aaron's
12.2010 - 11.2011
Call Center Customer Service Representative
Etech
06.2009 - 08.2010
Direct Support Professional
Lufkin State Supported Living Center
12.2005 - 08.2010
Certificate of Completion - Real Estate
Angelina College
08.2004 - 12.2004
High School Diploma -
Kennard ISD
06.2004 - 06.2004
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