SAMANTHA JOHNSON
Elkton,MD
Summary
Proactive, customer-obsessed professional with over three years of customer service experience and a year of experience in onboarding new hires, while dealing directly with operations managers to ensure that everything is done correctly.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Utility 1
Terumo
01.2025 - Current
Team Lead
Walmart
06.2024 - 01.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
learning ambassador
Amazon
05.2023 - 06.2024
- Onboarding new associates, on the floor training and cross training of associates. Responsible for insuring associates completed and remain up to date on computer training for all associates. Auditing associates to insure training was retained
Customer service/ cashier
Walmart
12.2021 - 04.2023
- Help customers with returns and money orders, assist customers in checking out and any other needs that they had.
Education
Diploma - undefined
Elkton high school
elkton, Maryland06.2021
Skills
- Customer service
- Onboarding new hires
- Good communication
- Ability to work in fast-paced environments
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
LANGUAGES
English — Native
Timeline
Utility 1
Terumo
01.2025 - Current
Team Lead
Walmart
06.2024 - 01.2025
learning ambassador
Amazon
05.2023 - 06.2024
Customer service/ cashier
Walmart
12.2021 - 04.2023
Diploma - undefined
Elkton high school