Samantha Johnson
Las Vegas
Summary
Reliable and energetic hospitality professional with experience providing fast, high-quality service in high-volume, fast-paced environments. Skilled in multitasking, teamwork, and maintaining calm under pressure while delivering excellent guest experiences. Known for strong attention to detail, clear communication, and supporting team operations to keep service running smoothly. Eager to contribute to a collaborative food and beverage team in a hands-on role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Archi's Thai
04.2026 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted and seated guests, ensuring positive first impressions.
- Delivered food orders efficiently to ensure timely service and customer satisfaction.
- Collaborated with kitchen staff to ensure timely order fulfillment, accuracy, food packaging for takeout orders.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Member Service Support Agent
ResortCom
02.2023 - 02.2025
- Delivered quick, professional service to a large number of clients daily.
- Worked under pressure while staying calm and efficient.
- Collaborated with team members to handle busy workloads and ensure smooth operations.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Maintained accurate records of customer interactions in support systems.
- Provided training and support to new team members on service protocols.
- Provided outstanding customer support in a high-volume environment.
- Resolved issues quickly while maintaining a friendly, professional tone.
- Assisted members with inquiries regarding vacation ownership and benefits.
- Processed member requests through internal systems and databases efficiently.
- Handled high-stress situations with professionalism and calmness.
- Worked with the public daily, offering clear communication and direction.
- Maintained a clean, organized workspace and followed all safety procedures.
Member Service Representative
ResortCom
06.2022 - 02.2023
- Delivered quick, professional service to a large number of clients daily.
- Worked under pressure while staying calm and efficient.
- Collaborated with team members to handle busy workloads and ensure smooth operations.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Maintained accurate records of customer interactions in support systems.
- Provided training and support to new team members on service protocols.
- Provided outstanding customer support in a high-volume environment.
- Resolved issues quickly while maintaining a friendly, professional tone.
- Assisted members with inquiries regarding vacation ownership and benefits.
- Processed member requests through internal systems and databases efficiently.
- Handled high-stress situations with professionalism and calmness.
- Worked with the public daily, offering clear communication and direction.
- Maintained a clean, organized workspace and followed all safety procedures.
Patient Screener
UnitedHealthcare
06.2020 - 06.2022
- Screened patient information for eligibility and benefits verification.
- Recognized with multiple customer service awards for consistently delivering excellent guest experiences and maintaining high service standards.
- Earned a company-sponsored Work & Play trip to Mexico as recognition for outstanding performance, reliability, and customer satisfaction.
Education
GED -
Hiset Academy
Las Vegas, NV07-2018
Skills
- Reliable
- Energetic
- Hospitality
- Fast service
- High-quality service
- Multitasking
- Teamwork
- Calm under pressure
- Guest experience
- Attention to detail
- Clear communication
- Supporting team operations
- Collaborative
- Food and beverage
- Cash handling
- Hospitality service expertise
- Memory retention
- Professional appearance
- Guest engagement
- Serving
- Food running
- Table bussing
- Guest seating
Accomplishments
- Customer Service Excellence Award
- Work & Play Mexico Incentive Trip (Top Performer Recognition)
- Fast-paced customer service
- High-volume service support
- Team collaboration & communication
- Multitasking under pressure
- Order accuracy & attention to detail
- Guest-focused service
- Time management
- Supporting front-of-house operations
- Training and assisting new team members
- Maintaining clean, organized work areas
Certification
Food Handler's Card
TAM Card
Timeline
Server
Archi's Thai
04.2026 - Current
Member Service Support Agent
ResortCom
02.2023 - 02.2025
Member Service Representative
ResortCom
06.2022 - 02.2023
Patient Screener
UnitedHealthcare
06.2020 - 06.2022
GED -
Hiset Academy