- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Crafting and DIY Projects
- I enjoy helping others and giving back to the community
- Watching Movies and TV Shows
- Baking
- Astrology
- Swimming
- I like trying new recipes and food trends
Samantha Jolliffe
Los Angeles
Summary
Dedicated cashier and customer service agent with a strong commitment to resolving issues, answering customer questions, and processing transactions efficiently. Experienced in providing exceptional service and adept at handling various customer needs. Skilled in problem-solving and ensuring a positive customer experience through effective communication and attention to detail.
Overview
7
7
years of professional experience
Work History
Cashier
McDonald's
Los Angeles, CA
11.2022 - Current
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals.
House Host
Universal Studios Hollywood
Universal City, CA, United States
08.2022 - 11.2022
- Greeted guests and directed groups of people to the appropriate line in the attraction.
- Accommodated guests with special needs to promote a comfortable experience.
- Resolved customer service related issues to maintain guest satisfaction.
- Greeted customers, answered questions and recommended other attractions to avoid a long wait time.
- Monitored line area to assess capacity and estimate wait times.
- Delivered outstanding service and support from initial interaction to final departure.
- Managed guest expectations by relaying information regarding hours, wait times and location to other attractions.
- Responded appropriately to customer complaints, bringing major issues to attention of supervisors or lead on duty.
House Host
Universal Studios Hollywood
Universal City, CA, United States
08.2022 - 11.2022
- Greeted guests and directed groups of people to the appropriate line in the attraction.
- Accommodated guests with special needs to promote a comfortable experience.
- Resolved customer service related issues to maintain guest satisfaction.
- Greeted customers, answered questions and recommended other attractions to avoid a long wait time.
- Monitored line area to assess capacity and estimate wait times.
- Delivered outstanding service and support from initial interaction to final departure.
- Managed guest expectations by relaying information regarding hours, wait times and location to other attractions.
- Responded appropriately to customer complaints, bringing major issues to attention of supervisors or lead on duty.
Caregiver
Dawn Pineda
Los Angeles, CA, United States
07.2020 - 11.2022
- Administer medications.
- Laundered clothing and bedding.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided ongoing compassionate patient care for client.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
Caregiver
Dawn Pineda
Los Angeles, CA, United States
07.2020 - 11.2022
- Administer medications.
- Laundered clothing and bedding.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided ongoing compassionate patient care for client.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
Dog Sitter
Brenda Banet
Los Angeles, CA, United States
01.2018 - 01.2020
- Fed animals twice daily and refilled water dish.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Offered animals exercise opportunities through walks and play activities.
- Cared for pets during owners' absences.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
Dog Sitter
Brenda Banet
Los Angeles, CA, United States
01.2018 - 01.2020
- Fed animals twice daily and refilled water dish.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Offered animals exercise opportunities through walks and play activities.
- Cared for pets during owners' absences.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
Education
High School Diploma -
California Connections Academy
San Juan Capistrano, CA06.2022
Skills
- Customer engagement
- Guest service coordination
- High-volume line capacity
- Customer service
- Timely service prioritization
- Steady demeanor in stressful situations
- Efficient returns processing
- Efficient cash drawer management
Interests
Timeline
Cashier
McDonald's
11.2022 - Current
House Host
Universal Studios Hollywood
08.2022 - 11.2022
House Host
Universal Studios Hollywood
08.2022 - 11.2022
Caregiver
Dawn Pineda
07.2020 - 11.2022
Caregiver
Dawn Pineda
07.2020 - 11.2022
Dog Sitter
Brenda Banet
01.2018 - 01.2020
Dog Sitter
Brenda Banet
01.2018 - 01.2020
High School Diploma -
California Connections Academy