Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Samantha Jolliffe

Los Angeles

Summary

Dedicated cashier and customer service agent with a strong commitment to resolving issues, answering customer questions, and processing transactions efficiently. Experienced in providing exceptional service and adept at handling various customer needs. Skilled in problem-solving and ensuring a positive customer experience through effective communication and attention to detail.

Overview

7
7
years of professional experience

Work History

Cashier

McDonald's
11.2022 - Current
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Encouraged customers to make additional purchases by highlighting current deals.

House Host

Universal Studios Hollywood
08.2022 - 11.2022
  • Greeted guests and directed groups of people to the appropriate line in the attraction.
  • Accommodated guests with special needs to promote a comfortable experience.
  • Resolved customer service related issues to maintain guest satisfaction.
  • Greeted customers, answered questions and recommended other attractions to avoid a long wait time.
  • Monitored line area to assess capacity and estimate wait times.
  • Delivered outstanding service and support from initial interaction to final departure.
  • Managed guest expectations by relaying information regarding hours, wait times and location to other attractions.
  • Responded appropriately to customer complaints, bringing major issues to attention of supervisors or lead on duty.

House Host

Universal Studios Hollywood
08.2022 - 11.2022
  • Greeted guests and directed groups of people to the appropriate line in the attraction.
  • Accommodated guests with special needs to promote a comfortable experience.
  • Resolved customer service related issues to maintain guest satisfaction.
  • Greeted customers, answered questions and recommended other attractions to avoid a long wait time.
  • Monitored line area to assess capacity and estimate wait times.
  • Delivered outstanding service and support from initial interaction to final departure.
  • Managed guest expectations by relaying information regarding hours, wait times and location to other attractions.
  • Responded appropriately to customer complaints, bringing major issues to attention of supervisors or lead on duty.

Caregiver

Dawn Pineda
07.2020 - 11.2022
  • Administer medications.
  • Laundered clothing and bedding.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Provided ongoing compassionate patient care for client.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.

Caregiver

Dawn Pineda
07.2020 - 11.2022
  • Administer medications.
  • Laundered clothing and bedding.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Provided ongoing compassionate patient care for client.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.

Dog Sitter

Brenda Banet
01.2018 - 01.2020
  • Fed animals twice daily and refilled water dish.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Offered animals exercise opportunities through walks and play activities.
  • Cared for pets during owners' absences.
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.

Dog Sitter

Brenda Banet
01.2018 - 01.2020
  • Fed animals twice daily and refilled water dish.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Offered animals exercise opportunities through walks and play activities.
  • Cared for pets during owners' absences.
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.

Education

High School Diploma -

California Connections Academy
San Juan Capistrano, CA
06.2022

Skills

  • Customer engagement
  • Guest service coordination
  • High-volume line capacity
  • Customer service
  • Timely service prioritization
  • Steady demeanor in stressful situations
  • Efficient returns processing
  • Efficient cash drawer management

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Crafting and DIY Projects
  • I enjoy helping others and giving back to the community
  • Watching Movies and TV Shows
  • Baking
  • Astrology
  • Swimming
  • I like trying new recipes and food trends

Timeline

Cashier

McDonald's
11.2022 - Current

House Host

Universal Studios Hollywood
08.2022 - 11.2022

House Host

Universal Studios Hollywood
08.2022 - 11.2022

Caregiver

Dawn Pineda
07.2020 - 11.2022

Caregiver

Dawn Pineda
07.2020 - 11.2022

Dog Sitter

Brenda Banet
01.2018 - 01.2020

Dog Sitter

Brenda Banet
01.2018 - 01.2020

High School Diploma -

California Connections Academy

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