Samantha Jolly
Vancouver
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
9
9
years of professional experience
Work History
Receptionist
East Padden Animal Hospital
10.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Apartment Leasing Agent
Investors Management and Marketing
05.2021 - 08.2022
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Used conflict resolution skills to quickly resolve issues among residents.
- Experienced in dealing with new construction, luxury apartments, condominiums and over-55 communities.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Tracked leads using CRM software and followed up with interested parties.
- Maintained accurate records of correspondence with and from tenants.
Shift Supervisor
Starbucks
05.2017 - 05.2021
- Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
- Created and improved daily operational plans including production schedules and optimizing task flows.
- Assisted upper management with daily operations to meet standards of service and quality.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
- Inspected incoming supplies to conform with materials specifications and quality standards.
- Trained 12 employees in effective work procedures and performance strategies to optimize operations.
- Collaborated with team members to improve performance and implement training updates.
- Completed opening and closing duties to facilitate business operations.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Resolved customer complaints and reported issues to senior management.
- Created training manual for all employees to use as reference guide.
Cashier
Target
09.2015 - 11.2016
- Assisted with purchases, locating items and signing up for rewards programs.
- Resolved issues with cash registers, card scanners and printers.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Resolved issues regarding customer complaints and escalated worsening concerns to ETL for remediation.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Inspected items for damage and obtained replacements for customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Fabric Cutter
Spool
03.2014 - 05.2016
Education
Undecided -
Chattanooga State Community College
Chattanooga, TNFarm School
Chattanooga, TN05.2015
Skills
- Business partnerships
- Background checks
- Sales and marketing aptitude
- Property tours
- Multi-family property management
- Time sensitive information communication
- Fair housing mandates
- Application processing
- Record keeping
- Corporate policies and procedures
- Issue escalation
Additional Information
- I am returning to the workforce after taking some time off for my mental health.
Contact
Email: Samantha.jolly97@gmail.com
Phone: 612-840-7758
I look forward to hearing from you.
Timeline
Receptionist
East Padden Animal Hospital
10.2022 - 05.2023
Apartment Leasing Agent
Investors Management and Marketing
05.2021 - 08.2022
Shift Supervisor
Starbucks
05.2017 - 05.2021
Cashier
Target
09.2015 - 11.2016
Fabric Cutter
Spool
03.2014 - 05.2016
Undecided -
Chattanooga State Community College
Farm School
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