Samantha Jones

• Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
• Identified potential deductions to minimize clients' tax liabilities.
• Provided guidance on financial decisions related to taxes.
• Assisted clients in responding to IRS notices of deficiency or audit findings.
• Explained complex tax regulations in an easy-to-understand manner for clients' understanding.

• Inspected properties regularly to identify deficiencies and schedule repairs.
• Collected monthly assessments, rental fees, deposits and payments.
• Completed lease applications and verifications, notifying prospects of results.
• Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
• Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.

• Assists Regional Manager in maintaining the physical asset and maximizing the financial returns from that asset in accordance with the owners' objectives.
• Supervise all resident retention, renewal and leasing processes.
• Manages rent collections, late notices, posting rents, and serving eviction notices.
• Prepares monthly financial accounting, reporting, and explanation of variances.
• Ensure compliance with Lincoln Property Company policy, as well as federal and local regulations.
• Manage, train and counsel onsite staff.
• Maintain maximum occupancy.
• Provide exceptional service to residents, future residents and team members.
• Oversaw employee hiring, recruitment and training for multiple business locations.

• Rent collections and ledger reconciliation.
• Prepare and issue notices.

• Collect bids from vendors.
• Work with vendors directly to turn units in a timely manner.
• Process applications/background screenings/credit checks.

• Maintain property/curb appeal.
• Ensure property is rented to fullest capacity.
• Handle resident requests timely to ensure satisfaction.
• Complete accounting month end (AME).
• Host monthly resident events.
• Process move-ins/move-outs/renewals.

• Worked between 3 properties, assisting & training employees.

• Worked directly with vendors and prospects.
• Processed applications and background checks.
• Ensured rent, late fees and balances owed were collected.

• Maintained property.

• Processed invoices.
• Ensured property was rented to fullest capacity.
• Handled residents requests.

• Completed 8 hour LIHTC course.
• Conducted unit inspections.

• Completed monthly reporting.

• Process move-ins and move-outs.

• Showed units to potential tenants and answered questions about life in the community.

• Issue Resolution.

• Provided World Class customer service.
• Answering phone calls to assist members with booking reservations, & completing exchanges.

• Worked with both internal and external partners (RCI, II, Inventory, Etc.) to resolve issues.
• Handled escalated issues.

• Trained new employees.

• Processed payments for both monthly loan, and same as cash payoffs.
• Educated owners on current loan status, payment due dates and payoff dates.
• Updated owner's personal and payment information.
• Prepared and mailed documents at owner's request.

• Trained new employees.

• Processed claims and payments.
• Assisted claimants with inquiries regarding updates to personal information, payment status and provided detailed information about individual claims.
• Gathered detailed information from claimants in order for issues to be adjudicated.
• Worked special projects and trained incoming employees as assigned.