Samantha Jones
Chillicothe,OH
Summary
Dedicated and results-driven customer service professional with a proven track record of delivering exceptional service and consistently exceeding customer needs. Strong ability to build positive relationships with clients through clear communication, active listening, and efficient issue resolution. Trusted and reliable team player who consistently exceeds expectations and ensures customer satisfaction. Committed to delivering the highest level of support to both clients and colleagues with a strong work ethic, attention to detail, and a passion for outstanding service.
Overview
13
13
years of professional experience
Work History
Project Coordinator
PC Connections
04.2024 - 07.2024
- Coordinated all project management activities, resources, equipment and information
- Provided administrative support to project managers and engineers
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
Billing Specialist/ Telemetry Technician
Adena Health System
12.2021 - 07.2023
- Coordinated with the patient care team to review the clinic utilization by using various reports, ensuring the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments
- Completed patient claims to the highest accuracy
- Billed insurances, accepted phone calls from patients and other healthcare providers
- Effectively adjusted claims for billing accuracy
- Compiled reports and spreadsheets for effective billing purposes
- Adjusted the flow and sequencing of the work to meet team and patient needs
- Entered the appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (x-ray, lab work, etc.)
- Verified accuracy of accounts payable payments, resulting in 11% reduction in payment errors and check reissues.
Automotive Service Advisor
Herrnstein Auto Group
03.2021 - 12.2021
- Streamlined service workflow for a high-volume dealership, reducing average customer wait times while managing service requests for over 500 vehicles per month and maintaining a high customer satisfaction rating
- Monitors contractor performance in performing post-award administration and management of contracts
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Remote Patient Services Representative
Triwest Healthcare Alliance
12.2018 - 04.2020
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Provided excellent communicative services via telephone to veterans, insurance companies, and healthcare providers regarding patient care
- Performs audits and analyses, preparing and presenting findings and recommendations to the CHIM, Service Line Leaders and medical staff
- Followed through to sort out any mishaps within the pre-authorization process alongside working within a team
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Administrative Assistant
Nationwide Children's Hospital
06.2018 - 12.2018
- Communicated with patient families on a daily basis via phone to schedule, reschedule, and assist them in any of their medical needs
- Compiled certain genetics data into excel spreadsheets, which were always accurately completed within a timely manner to ensure patients were given the accurate care
- Develops materials to support meetings and presentations at government and non-government conferences, seminars, and meetings for pre-award and post-award acquisition matters
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
ER Admissions Coordinator
Johns Hopkins All Children's Hospital
12.2017 - 06.2018
- Managed patient intake during peak hours, efficiently processing over 50 admissions per shift, while maintaining a 95% accuracy rate in data entry and insurance verification in a fast-paced emergency room setting
- Reassigns, rescinds, and removes documents that have been incorrectly entered or uploaded
- Completed preliminary paperwork for incoming and outgoing patients.
- Maintained accurate records of applicant data, ensuring timely decision-making and reporting.
- Managed a high volume of applications, resulting in a smooth enrollment process for all parties involved.
Customer Service/ Cashier Assistant Manager
JCPenney
08.2011 - 03.2018
- Improved customer satisfaction scores by 25% within a 6-month period by developing and implementing a comprehensive feedback system that addressed and resolved client concerns swiftly and effectively
- Supervised counting cash drawers for end of day cash reconciliation, submitted bank deposits in compliance with store opening and closing procedures
- Accurately and proficiently trained numerous trainees on cashier terminals, as well as store protocols
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Patient Advocate/ Surgery Scheduler
Adena Health System
08.2015 - 10.2017
- Established criteria and offered education to physicians, nurses, and other clinical providers to complete or adjust pertinent parts of health records that are found to be inconsistent or incomplete
- Selects, compiles, and trends medical, surgical, and statistical data from various components of health records
- Achieved a high satisfaction rate by effectively handling grievances, educating patients on healthcare policies, and liaising between medical staff and patients to ensure personalized care
- From start to finish, met with patients after they met with their surgeon to discuss their surgical needs, scheduled their surgical procedure date with the patient
- Lead the Operating Room Staff on the back-end of scheduling to schedule the anesthesia, surgical teams, and surgeon for said procedures
- Maintained General Surgeons daily/weekly/monthly, Operating Room Schedules
- Answered phone calls and messages for General Surgery medical facility, scheduling appointments, and handling patient inquiries.
Education
Flight Attendant Certification -
Mesa Inflight Training
Phoenix, Arizona01.2015
General Studies -
Southern State Community College
Hillsboro, Ohio01.2013
Skills
- Microsoft office
- Time Management
- Operations Management
- Customer Relationship Management
- Sales
- Analytical Skills
Websites
Timeline
Project Coordinator
PC Connections
04.2024 - 07.2024
Billing Specialist/ Telemetry Technician
Adena Health System
12.2021 - 07.2023
Automotive Service Advisor
Herrnstein Auto Group
03.2021 - 12.2021
Remote Patient Services Representative
Triwest Healthcare Alliance
12.2018 - 04.2020
Administrative Assistant
Nationwide Children's Hospital
06.2018 - 12.2018
ER Admissions Coordinator
Johns Hopkins All Children's Hospital
12.2017 - 06.2018
Patient Advocate/ Surgery Scheduler
Adena Health System
08.2015 - 10.2017
Customer Service/ Cashier Assistant Manager
JCPenney
08.2011 - 03.2018
General Studies -
Southern State Community College
Flight Attendant Certification -
Mesa Inflight Training
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