Samantha Jones
Normal,IL
Summary
Dynamic customer service professional with exceptional communication and leadership skills, offering extensive experience in call centers and business communications. Recognized for building positive relationships with coworkers and customers, fostering a collaborative team environment while consistently prioritizing customer satisfaction. Expertise in maintaining high-quality standards through a strong work ethic, attention to detail, and a commitment to meeting quotas. Energetic and results-oriented, with a solid understanding of manufacturing processes and production roles, dedicated to contributing to overall company success.
Overview
8
8
years of professional experience
Work History
Car Manufacturer
Rivian
12.2023 - Current
- Conducted performance tests and quality assurance tests of goods to meet product certification requirements
- Produced items in bulk and removed assembling complexities by using automated systems.
- Assembled products according to changing daily work orders and specific customer needs.
- Met production targets and tight deadlines by collaborating closely with team members.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Maintained organized work area by cleaning and removing hazards.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
radial tire builder
Bridgestone America
11.2022 - 11.2023
- Built semi-raw rubber treads onto buffed tire casings to prepare tires for vulcanization.
- Performed accurate startup and shutdown procedures to control wear on equipment and maintain personnel safety.
- Followed design specifications to complete accurate and speedy tire fabrication orders.
- Kept inventory levels in line with expected demands by monitoring levels and placing timely orders.
- Managed time efficiently in order to complete all tasks within deadlines.
security guard
G4S/Allied Universal
06.2021 - 11.2022
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Server, Cook
Tyroni's Italian Cafe
02.2020 - 07.2021
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Collaborated with the kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Keep the register accurate through correct billing, payment processing and cash management practices.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Checked identification to enforce age regulations for alcoholic beverages.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Greeted and maintained relationships with regular customers.
Customer Service Representative
HGS
04.2019 - 11.2019
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Documented and detailed calls and complaints using call center's CRM database.
- Addressed customer account discrepancies and concerns.
Line worker, Wood pack
SC2
08.2018 - 02.2019
- I was responsible for getting parts and packaging them with the correct materials. Lifted a maximum of 70 pounds in the area called, heavy side and a maximum of 50 pounds in the area called, light side.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Documented production information daily system logs
- Enthusiastically took on additional shifts during peak work periods to keep projects on schedule.
- Keep the work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
Deli, Bakery, Bagger
Kroger
05.2017 - 08.2018
- I was a bagger when I first started. I was responsible for speaking to the customers and greeting them, also making sure they got everything they came in for. I had to clean the registers, front entrances and the bathrooms as well as take out all the trash. I had to put away items that were left out or not in the correct place. Half way through working there I became a Deli and Bakery employee. I was responsible for making sure all the equipment and counters were wiped down and sanitized. I had to serve and cut any meat/cheese customers wanted. I also helped with prep in the morning, cleaning and closing at night.
Education
High School Diploma -
Normal Community West High School
Normal, IL05.2018
Skills
- Quality enhancement
- Composed presence
- Client engagement
- Warehouse operations
- Conflict resolution
- Effective multitasking
- Fast learner
- Highly dependable
Timeline
Car Manufacturer
Rivian
12.2023 - Current
radial tire builder
Bridgestone America
11.2022 - 11.2023
security guard
G4S/Allied Universal
06.2021 - 11.2022
Server, Cook
Tyroni's Italian Cafe
02.2020 - 07.2021
Customer Service Representative
HGS
04.2019 - 11.2019
Line worker, Wood pack
SC2
08.2018 - 02.2019
Deli, Bakery, Bagger
Kroger
05.2017 - 08.2018
High School Diploma -
Normal Community West High School
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