SAMANTHA JONES-KINNEY
Mesa,AZ
Summary
I am a self-motivated and dependable server offering 22 years of restaurant industry experience, having held bussing, hosting, serving, bartending and management positions in the past. I am an efficient team player with a career history of achieving high performance with minimal supervision.
I am currently seeking part-time night shifts and have pretty open and flexible availability in regard to scheduling. You'll find my up-to-date liquor and food handler's certificates attached and ready to go.
Overview
8
8
years of professional experience
Work History
Server
DC Steakhouse
Chandler, AZ
09.2020 - 02.2024
- Provided exceptional service to high volume of daily customers.
- Maintained well-bussed tables while being responsible for running all my own drinks, apps, salads, entrees and desserts.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Circulated the restaurant well in order to assess and address customer needs, effectively prioritizing tasks during peak hours.
Server
OHSO Brewery
GILBERT, AZ
05.2018 - 06.2020
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Recorded orders and partnered with team members to ensure the best service during high-volume shifts.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Reconciled and distributed daily cash funds from the server's tip pool.
Server
Trilogy Golf Club at Power Ranch
Gilbert, AZ
09.2017 - 03.2020
- Managed members' dining experience and knew each of their preferences to ensure the best service.
- Managed multitudes of guests with high expectations of consistency and time-management.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Server / Hourly Manager
Z'tejas Southwestern Grill
TEMPE, AZ
12.2015 - 09.2017
- Managed the restaurant three nights per week.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Reconciled daily transactions, balanced cash registers and closed the restaurant.
- Completed regular line checks to maximize quality assurance.
- Reassessed scheduling the deep-cleaning in order to be more efficient and cover all areas needed.
Client Service Representative
Risk Assessment Group
Tempe, AZ
11.2015 - 03.2017
- Completed pre-employment background checks for large companies, contacting references by phone to validate information.
- Ethically handled sensitive personal information while always working in accordance with the FCRA and CFPB.
- Researched issues and made quick decisions to achieve efficient and effective resolutions.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Documented conversations with customers to track requests, problems and solutions.
- Recognized by management for providing exceptional customer service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
Some College (No Degree) - Business
Chandler Gilbert Community College
Chandler, AZHigh School Diploma -
Blue Ridge High School
Lakeside, Az05.2004
Skills
- Strong Work Ethic
- Guest Engagement
- Menu knowledge
- High-volume dining
- Supply Restocking
- Suggestive Selling
- Positive and professional
- Dining crew workflow optimization
- Point of Sale (POS) system operations
- Up-to-date food handler's and liquor certifications
Personal Information
- I grew up on a sailboat in Mexico for seven years.
- I am an artist, a writer and photographer.
- I love books, reading and learning about new things. I also enjoy participating in local voluntary cleanups.
- I participated in the Susan G. Komen 3-Day Walk in 2009, walking sixty miles and raising $5k for the cause.
- While I work well on my own, I honestly believe that teamwork makes the dream work.
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Server
DC Steakhouse
09.2020 - 02.2024
Server
OHSO Brewery
05.2018 - 06.2020
Server
Trilogy Golf Club at Power Ranch
09.2017 - 03.2020
Server / Hourly Manager
Z'tejas Southwestern Grill
12.2015 - 09.2017
Client Service Representative
Risk Assessment Group
11.2015 - 03.2017
Some College (No Degree) - Business
Chandler Gilbert Community College
High School Diploma -
Blue Ridge High School
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