Samantha Joyce
Cincinnati
Summary
Detail-oriented professional with a strong background in dental insurance coordination. Skilled in educating patients, resolving claims discrepancies, and training staff on best practices. Committed to enhancing operational efficiency and patient experience through effective communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Insurance Coordinator
Lifetime Smiles - Cosmetic & Family Dentistry
Cincinnati
08.2018 - Current
- Managed patient insurance verification and eligibility for dental procedures.
- Coordinated communication between patients, providers, and insurance companies.
- Processed claims submissions to various insurance carriers efficiently.
- Educated patients on coverage options and benefits related to treatments.
- Assisted in resolving claim denials and discrepancies with insurance representatives.
- Maintained up-to-date knowledge of insurance policies and industry changes.
- Responded promptly to customer inquiries regarding billing issues or policy updates.
- Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
- Analyzed current processes for identifying areas where improvements could be made in order to increase efficiency.
- Advised patients on alternative financing options when necessary, including payment plans and charity care.
- Developed relationships with insurance representatives to facilitate effective communication and problem resolution.
- Monitored changes in insurance policies and communicated relevant updates to staff and patients.
- Managed the appeal process for denied claims, providing necessary documentation and follow-up.
- Explained complex insurance terms and policies to patients, providing clarity and support.
- Trained new staff on insurance procedures and best practices for efficient workflow.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Organized information by using spreadsheets, databases or word processing applications.
Front Office Receptionist
North Bend Family Dentistry
Cincinnati
01.2016 - 06.2017
- Greeted patients warmly and scheduled appointments efficiently.
- Answered phone calls and addressed patient inquiries promptly.
- Coordinated with dental staff to ensure smooth office operations.
- Assisted patients with forms and documentation requirements.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Responsible for opening and closing the office on time each day.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
Dental Assistant
North Bend Family Dentistry
Cincinnati
06.2014 - 06.2017
- Assisted dentists during procedures to ensure efficient patient care.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Managed patient records and scheduled appointments using dental software systems.
- Collaborated with team members to maintain a clean and organized workspace.
- Took dental radiographs and ensured compliance with safety protocols.
- Provided compassionate support to patients during procedures, addressing their concerns.
- Monitored inventory levels and ordered dental supplies as needed to ensure availability.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Education
High School Diploma -
Clark Montessori High School
Cincinnati, OH06-2010
Some College (No Degree) - Pre Nursing
University of Cincinnati
Cincinnati, OHSkills
- Insurance verification
- Claims processing
- Patient education
- Billing resolutions
- Policy compliance
- Customer relationship management
- Workflow optimization
- Team collaboration
- Training and development
- Attention to detail
- Dental insurance experience
- Strategic thinking skills
- Microsoft office
- Accounts receivable
- Professionalism
- Problem-solving abilities
- Appointment scheduling
- Documentation skills
- Office equipment operation
- Multitasking Abilities
- Task prioritization
Timeline
Insurance Coordinator
Lifetime Smiles - Cosmetic & Family Dentistry
08.2018 - Current
Front Office Receptionist
North Bend Family Dentistry
01.2016 - 06.2017
Dental Assistant
North Bend Family Dentistry
06.2014 - 06.2017
High School Diploma -
Clark Montessori High School
Some College (No Degree) - Pre Nursing
University of Cincinnati