Samantha Juarez-Ferris
Omaha,NE
Summary
Dedicated and organized administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Nebraska Medicine
08.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Adhered to strict HIPAA guidelines to protect patient privacy.
My Hyatt Concierge Manager
Hyatt Hotels Corp
11.2021 - 08.2025
- Led and expanded a high-performing team supporting top-tier World of Hyatt loyalty members.
- Directed reservation and account support, resolving complex preand post-stay issues.
- Mentored team members in service delivery, de-escalation, and soft skill enhancement.
- Served as the final escalation point for sensitive guest concerns and executive-level complaints.
Guest Relations Specialist
Hyatt Hotels Corp
01.2012 - 11.2021
- Fostered guest satisfaction through empathetic communication and proactive issue resolution.
- Collaborated cross-functionally to ensure guest feedback was communicated to appropriate teams.
- Supported process development and served as a go-to mentor for new team members.
- Developed procedures for handling BBB complaints, privacy issues, and onboarding support.
Skills
- Exceptional Communication
- Guest Relations & Complaint Resolution
- Multitasking in Fast Paced environments
- Team Mentorship & Coaching
- Task Delegation & Leadership through Influence
- Teamwork & Collaboration
- Problem Solving & Critical Thinking
- Letter preparation
- Patient relations
- Petty cash management
Accomplishments
• Colleague of the Year - 2020
• Successfully doubled the My Hyatt Concierge Team (2021–2025)
• Led the My Hyatt Concierge Project (2023–2024)
• Developed and implemented new team processes, including systemwide changes and elite service protocols
Timeline
Medical Receptionist
Nebraska Medicine
08.2025 - Current
My Hyatt Concierge Manager
Hyatt Hotels Corp
11.2021 - 08.2025
Guest Relations Specialist
Hyatt Hotels Corp
01.2012 - 11.2021