Samantha J. Vaca

• Participated in job fairs to recruit new talent.
• Tracked various statistics and kept detailed records to support human resources department.
• Aided staff with employee performance review paperwork and documentation.
• Helped employees register for benefits programs using online portals.
• Responded to employee inquiries regarding benefits and other HR topics.
• Answered and redirected incoming phone calls for office.
• Served as a trusted point of contact for employees seeking assistance or guidance on HR-related matters.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
• Created the HR newsletter

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Certificates

• Reasonable Suspicion Training Course
• Conducting Misconduct and Sexual Harassment Investigations at Tribal Enterprises
• From Awareness to Action: Avoiding Workplace Harassment, Respecting Boundaries, Building Trust, and Creating a Safe and Inclusive Workplace

• Used computers and [Software] to enter data and process information.
• Minimized errors with proper verification and classification of data.
• Entered large volume of information daily with high degree of accuracy.
• Prepared professional records with cover sheets, batch labels, and proper classifications.
• Exceeded hourly quota with expert 10-key skills and exceptional accuracy.

• Filled out necessary forms for registered mail, international shipments, or special deliveries as needed.
• Collected outgoing mail and packages at campus locations for processing by mail services staff.
• Made expedited and time-sensitive deliveries on-schedule.
• Distributed parcels delivered to location from USPS, UPS and FedEx.
• Balanced cash registers at end of each shift to ensure accurate financial records.
• Trained new employees on postal procedures, policies, and equipment usage.
• Provided assistance with passport applications by reviewing documents for accuracy and completeness.
• Maintained accurate cash-handling transactions, reconciling cash drawers after each shift and reporting discrepancies.

• I completed oil changes, installed tires, and tested and installed batteries
• I complied with proper PPE standards, complied with OSHA, EcoLab and compliance
• I also assisted management by covering any managers / supervisors while they were on vacation
• While substituting as manager or supervisor I handled budgets, ensured a high level of customer service skills, made sure employees understood our companies standards and implemented company policies.

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• Demonstrated industry-standard interrogation skills, conducted interviews and collected evidence and documentation for internal investigations.
• Regularly audited operational procedures, identifying areas for improvement to minimize losses due to error or inefficiency.
• Reviewed CCTV and exception reports to identify dishonest activity, theft and fraud.
• Ensured compliance with federal, state, and company regulations regarding workplace safety and loss prevention.

• I managed the associates in the sales floor, back room and up front
• I helped customers whether it was discussing the function of a product or complaint
• I made sure associates were very aware of customer policies and upheld our standards.

• I maintained schedules, managed breaks, and was manager in charge of the shift I worked
• I planned and promoted our daily schedule and tried to push our sales for the day
• I also held associates responsible for their daily goals and responsibilities.