Samantha Kaufman
Property Manager/ Office Manager
Satellite Beach,FL
Summary
Detail-oriented and organized Property Manager/Office Manager effective at managing personnel, property and special projects. Highly proficient in building lasting relationships with key decision makers, tenants, vendors/contractors and other team members to further company goals. Focused on achieving occupancy rates, regulatory compliance, building standards and positive tenant relations.
Overview
22
22
years of professional experience
3
3
Certifications
Work History
Certified Notary Signing Agent
Self-employeed
08.2023 - Current
- Handled sensitive personal information with utmost confidentiality, earning trust from clients and maintaining a professional reputation.
- Reduced errors in notarizations by implementing meticulous review processes before affixing seals and stamps to documents.
- Streamlined document signing process for improved efficiency and reduced client wait times.
- Conducted loan signings for mortgage refinancing, providing efficient services that contributed to overall client satisfaction.
- Managed appointment scheduling, facilitating smooth transitions between clients and maximizing daily productivity.
- Provide mobile notary services when necessary
Property Manager/Office Manager
Silveira & Sons Properties Inc.
Oakland, Oregon
06.2006 - 09.2022
- Administered and oversaw operations to handle needs of more than 1000 tenants across 300 property units. Including multi-residential, SFD, Commercial storefronts, warehouses, vacant lots, artist studios, and boat slip rentals
- Negotiate and execute rental agreements, commercial leases, rent in arrears payments plans and settlements terms
- Handle marketing of all vacancies, processing of rental applications, credit checks, verification of references, transfer of utilities.
- Collection of first months/last months rent, security deposits, and prepare bank deposits
- Monitored timely receipt and reconciliation of monthly rent collections, prepare large quantity of rent checks for remote deposit
- Prepare eviction notices i.e. 3-days, 30-days, unlawful detainers, warning letters, rental increase notices, Notice of Intent to Enter and all other correspondences
- Facilitate proper coordination between contractors and tenants to ensure projects are completed efficiently and with in regulatory compliance
- Manage payroll and health benefits, responsible for terminations and new hires, labor law compliance
- Troubleshoot all tenant complaints, maintenance requests, and general inquiries
- Manage maintenance crew, vendors, and independent contractors
- Consult with lawyers regarding evictions, imminent domain, and landlord’s rights & responsibilities
- Liaise with process servers, court personnel, and city zoning & planning departments
- Ensure properties are in compliance with local(rent control), state and federal regulations.
- Collaborate with insurance brokers to obtain best rates for necessary coverages and ensure all properties are in compliance with carriers requirements
- Handle move-out inspections and reports and ensure Security Deposit deductions and refunds are executed in timely manner
- Perform routine inspections of units regarding maintenance requests, noise complaints, sub-leasing
- Answer all incoming calls on multiple lines and check messages daily
- Handle all incoming & outgoing e-mails, filing, faxing, copying, opening & distributing mail, and ordering office supplies
- Hold open houses and private tours of vacancies
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings
CUSTOMER SERVICE REPRESENTATIVE
The UPS Store
1 2004 - 6 2006
- Responsible for competency in all UPS Store products and services
- Operated Point of Sale (P.O.S.) & Counter Manifest Systems (C.M.S.)
- Assisted over 50 customers daily with packaging and shipping transactions according to UPS guidelines
- Maintained up-to-date knowledge of product and service changes and utilized this to up sell and cross sell needed services/products
- Performed administrative duties including: Xeroxing, faxing, laminating, binding, filing, and purchasing supplies
- Processed public service payments, inventory, insurance work orders, and passport and immigration photos
- Established and organized efficient mailbox management system
- Performed Notary Public services
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
ADMINISTRATIVE ASSISTANT
Universal Telecom
01.2003 - 06.2004
- Executed record filing system to improve document organization and management.
- Handled phones, faxes, photocopies, mail, and office supply orders
- Replied to customer e-mails, faxes and telephone inquiries.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Skills
Problem Solving
Certification
FL Notary Public
Licenses
August 2018 CA Real Estate Sales Associate
January 2019 CA DMV Vehicle Verifier
Timeline
Certified Notary Signing Agent
Self-employeed
08.2023 - Current
Notary Signing Agent
01-2019
Property Manager/Office Manager
Silveira & Sons Properties Inc.
06.2006 - 09.2022
CA Notary Public
10-2004
FL Notary Public
08-2003
ADMINISTRATIVE ASSISTANT
Universal Telecom
01.2003 - 06.2004
CUSTOMER SERVICE REPRESENTATIVE
The UPS Store
1 2004 - 6 2006