Samantha Kelly
Spokane,WA
Work Preference
Summary
Dynamic Blackjack Dealer with extensive experience at Spokane Tribe Resort and Casino, recognized for enhancing customer satisfaction through exceptional service and keen observation. Proven expertise in cash handling and conflict resolution, contributing to a positive gaming atmosphere and fostering repeat patronage. Committed to maintaining professionalism and game integrity in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Blackjack Dealer
Spokane Tribe Resort and Casino
Airway Heights, WA
11.2021 - 01.2026
- Dealt blackjack games efficiently, ensuring compliance with casino regulations and maintaining a fair play environment.
- Managed cash transactions and chip exchanges accurately to enhance customer trust and satisfaction.
- Monitored player behavior and table dynamics to foster a positive gaming atmosphere and address concerns promptly.
- Trained new dealers on gameplay rules, procedures, and customer service expectations to promote team cohesion.
- Implemented strategies for improving game flow, resulting in increased player engagement and reduced downtime.
- Conducted regular inspections of gaming equipment to ensure operational readiness and adherence to safety standards.
- Resolved disputes between players with professionalism, reinforcing casino policies while maintaining customer relationships.
- Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
- Handled sensitive situations such as intoxicated players discreetly, ensuring minimal disruption to other guests'' enjoyment.
- Provided an enjoyable gaming experience for patrons through clear communication of game rules and procedures.
- Supported dealer team members by sharing knowledge of game strategies and best practices for optimal performance.
- Contributed to a positive work environment by maintaining open communication and fostering productive relationships with colleagues.
Blackjack Dealer
Northern Quest Resort & Casino Spokane
Airway Heights, WA
07.2020 - 08.2021
- Collaborated with management on game promotions and events to drive participation and enhance the overall guest experience.
- Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
- Handled [Number] cash out and buy in transactions each night.
- Managed player disputes and resolved issues in a timely manner, fostering a positive gaming atmosphere.
- Recognized potential security risks promptly, notifying appropriate personnel to maintain a safe environment for all guests.
- Inspected, shuffled, and delivered cards to guests in play at gaming table.
- Assisted in player retention through friendly interaction, encouraging repeat visits to the casino.
- Dealt cards and winnings to customers.
- Supported new dealer training initiatives by mentoring incoming employees on proper techniques and procedures.
- Increased customer satisfaction ratings through attentive service that catered to individual preferences regarding gameplay style or betting habits.
Medical Billing Extern
Valley Massage Clinic
Spokane Valley, WA
09.2018 - 11.2018
- Processed medical claims for accurate billing and reimbursement.
- Reviewed patient records to ensure compliance with insurance requirements.
- Collaborated with healthcare providers to resolve billing discrepancies.
- Utilized electronic health record systems for efficient data entry and retrieval.
- Implemented workflow improvements to enhance claim submission efficiency.
- Monitored accounts receivable for timely follow-up on outstanding claims.
- Reduced claim denial rates through diligent follow-up on outstanding claims, ensuring prompt payment from insurance providers.
- Supported a positive work environment by proactively assisting colleagues with tasks during high-volume periods or absences.
- Demonstrated exceptional attention to detail in all aspects of medical billing work, resulting in fewer errors and a higher level of accuracy for both internal records and external claims submissions.
- Increased accuracy in medical billing by thoroughly reviewing patient records and verifying insurance coverage.
Education
Certificate - Medical Assistant
Carrington College
Spokane Valley, WACertificate - Medical Billing And Coding
Carrington College
Spokane Valley, WA11-2018
Skills
- Keen observation
- Patience and tolerance
- Cash handling
- Card shuffling techniques
- Basic computer literacy
- Cashiering
- Conflict management
- Conflict resolution techniques
- Accurate payout calculations
- Table game operations
- Maintaining game pace
- Cross-training in other games
- Game security measures
- Cash handling experience
- Strong mental math
- Excellent customer service
- Game rules
- Table management
- Quick thinking
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Guest service
- Decision-making
- Customer interaction
- Professional ethics
- Relationship building
- Task prioritization
- Analytical thinking
- Professionalism
- Dispute mediation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Blackjack Dealer
Spokane Tribe Resort and Casino
11.2021 - 01.2026
Blackjack Dealer
Northern Quest Resort & Casino Spokane
07.2020 - 08.2021
Medical Billing Extern
Valley Massage Clinic
09.2018 - 11.2018
Certificate - Medical Assistant
Carrington College
Certificate - Medical Billing And Coding
Carrington College