Samantha Kiener
Las Vegas
Summary
Dynamic and results-driven professional with extensive experience in customer service at Jim Marsh Kia. Proven ability to enhance customer satisfaction through effective communication and cash handling skills. Recognized for building strong relationships and mentoring team members, fostering a collaborative environment that drives repeat business and operational efficiency.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
6
6
years of professional experience
Work History
Cashier
Jim Marsh Kia
10.2024 - Current
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of checkout area.
- Assisted customers with product inquiries and recommendations.
- Handled cash and credit card payments following company policies.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier Team Lead
Those Guys Pies
11.2023 - 11.2024
- Led cashier team in daily operations, ensuring efficient workflow and customer satisfaction.
- Mentored new cashiers, enhancing team performance and skill development.
- Streamlined checkout processes to improve transaction accuracy and speed.
- Coordinated with management to implement effective cash handling procedures.
- Managed cash register systems, resolving technical issues promptly.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Restocked and organized merchandise in front lanes.
Cashier
Raising Cane's
11.2023 - 10.2024
- Collaborated with team members to ensure efficient service delivery.
- Learned to operate point-of-sale systems proficiently.
- Supported inventory management by restocking shelves as needed.
- Adapted quickly to changing customer demands during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Front of House Employee
Cal Ranch
05.2023 - 11.2024
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Assisted in training new staff on standard operating procedures and customer engagement techniques.
- Coordinated reservations and maintained accurate records using property management systems.
- Resolved guest inquiries and complaints promptly, improving overall guest experience.
- Collaborated with team members to ensure seamless service during peak hours.
- Monitored cleanliness and organization of front-of-house areas, upholding high standards of presentation.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Student Office Intern
Higbee Law and Associates
01.2023 - 05.2023
- Assisted in case preparation by organizing legal documents and maintaining accurate records.
- Conducted legal research to support ongoing cases, enhancing accuracy of information provided.
- Managed client communications, addressing inquiries and improving overall client satisfaction.
- Supported daily operations, contributing to a well-organized and efficient work environment.
- Sorted, organized, and maintained files.
- Maintained client confidentiality while handling sensitive information professionally and securely.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Developed interpersonal skills through daily interactions with colleagues from diverse backgrounds.
- Supported various company departments by answering phones, faxing, copying packets, and mailing correspondence.
- Answered high-volume, multi-line phone promptly and courteously.
- Maintained status reports for client projects.
- Demonstrated strong attention to detail while proofreading documents, resulting in error-free reports.
Records Office Student Worker
Nevada State University
08.2022 - 05.2023
- Organized and maintained confidential student records using electronic filing systems.
- Assisted in data entry and retrieval processes, ensuring accuracy of information.
- Collaborated with staff to streamline record management procedures and improve efficiency.
- Responded to inquiries regarding student records, providing accurate information promptly.
- Collaborated with team members on projects to maintain an organized and efficient office environment.
- Assisted in the transition from paper-based systems to electronic ones, scanning documents into digital formats without losing critical information.
- Ensured compliance with privacy regulations by strictly adhering to confidentiality protocols when handling sensitive student information.
- Promoted effective communication within the team by maintaining open lines of contact between coworkers and supervisors alike.
- Handled high volumes of paperwork efficiently, prioritizing tasks based on deadlines and urgency.
- Provided excellent customer service, assisting students, faculty, and staff with their records-related needs or concerns.
Front of House Employee
Panda Express
11.2022 - 05.2023
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Implemented feedback mechanisms to gather guest insights for continuous service improvement.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Store Manager
Dairy Queen
05.2019 - 05.2022
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented effective staff training programs to enhance team productivity.
- Managed inventory levels, ensuring efficient stock control and minimizing waste.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Fostered a positive work environment through effective communication and team-building activities.
- Oversaw scheduling and staffing needs, optimizing workforce allocation for peak hours.
- Ensured compliance with safety regulations and company policies to maintain store standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Arts - Criminal Justice
Nevada State University
Henderson, NV05-2023
Associate of Applied Science - Criminal Justice
College of Southern Nevada
Las Vegas, NV12-2022
Associate of Arts - Criminal Justice
College of Southern Nevada
Las Vegas, NV05-2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Reports and documents
Timeline
Cashier
Jim Marsh Kia
10.2024 - Current
Cashier Team Lead
Those Guys Pies
11.2023 - 11.2024
Cashier
Raising Cane's
11.2023 - 10.2024
Front of House Employee
Cal Ranch
05.2023 - 11.2024
Student Office Intern
Higbee Law and Associates
01.2023 - 05.2023
Front of House Employee
Panda Express
11.2022 - 05.2023
Records Office Student Worker
Nevada State University
08.2022 - 05.2023
Store Manager
Dairy Queen
05.2019 - 05.2022
Bachelor of Arts - Criminal Justice
Nevada State University
Associate of Applied Science - Criminal Justice
College of Southern Nevada
Associate of Arts - Criminal Justice
College of Southern Nevada
Similar Profiles
MICHAEL ERIKSENMICHAEL ERIKSEN
Sales Representative at JIM MARSH CHRYSLER JEEPSales Representative at JIM MARSH CHRYSLER JEEP
Yadira NavarroYadira Navarro
BDC sales representative at Jim Marsh Chrysler JeepBDC sales representative at Jim Marsh Chrysler Jeep
Melanie BolanosMelanie Bolanos
KIA BRAND SPECIALIST at Jim Ellis KiaKIA BRAND SPECIALIST at Jim Ellis Kia
Ariana CoomerAriana Coomer
Barista at Jamba JuiceBarista at Jamba Juice