Samantha Kimbrel
venus,Texas
Summary
Dynamic and dedicated professional with extensive experience in customer service at Hot Pot 88. Proven ability to enhance customer satisfaction through active listening and relationship building. Skilled in data entry and documentation, consistently achieving high performance in sales targets while fostering a collaborative team environment. Committed to delivering exceptional service and support.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Server
Hot Pot 88
10.2024 - 03.2025
- Managed multiple tables efficiently while maintaining service quality.
- Served food and beverages promptly, focusing on customer needs.
- Handled orders and bills using POS system.
- Collaborated with team during busy shifts for efficient workflow.
- Cultivated strong relationships with regular customers.
- Performed opening and closing duties for smooth service transitions.
- Enhanced satisfaction by addressing needs and providing personalized service.
- Maintained clean dining area for enjoyable guest experiences.
- Bussed tables to keep areas organized and clean.
- Addressed customer complaints swiftly, ensuring positive relationships.
- Trained new hires on restaurant standards and practices.
- Processed cash transactions accurately, supporting balanced reports.
- Set positive tone as first point of contact for guests.
- Supported colleagues during peak hours for enhanced productivity.
- Followed health protocols to ensure safe environments for all.
Stay at Home Mom
Myself
04.2022 - 10.2024
- Self-motivated with strong personal responsibility.
- Effective in fast-paced environments.
- Capable of independent and collaborative work.
- Quick learner, adaptable to new situations.
- Excellent verbal and written communication skills.
- Demonstrated respect and willingness to assist.
- Supported daily operations efficiently with team members.
- Passionate about learning and continuous improvement.
- Flexible availability for night, weekend, and holiday shifts.
- Managed time effectively to meet deadlines.
- Organized and detail-oriented with strong work ethic.
- Applied critical thinking to analyze problems and solutions.
Truck Driver
Werner Enterprises
06.2021 - 04.2022
- Operated safely to avoid accidents and delays.
- Maintained clean driving record while following company policies and federal regulations.
- Logged daily DOT entries and submitted required documents.
- Inspected trucks for malfunctions and reported issues to management.
- Utilized GPS for route planning and schedule adherence.
- Increased safety standards through thorough pre-and post-trip inspections.
- Navigated challenging weather conditions to ensure on-time deliveries.
- Dropped and hooked trailers, changing equipment configurations.
- Communicated proactively with dispatch regarding schedule changes.
- Achieved high customer satisfaction through professional interactions at pickup and delivery points.
- Kept accurate records of delivery times and vehicle maintenance for documentation purposes.
- Provided timely documentation for freight shipments to support logistics operations.
- Minimized delays by adjusting routes based on weather and traffic conditions.
- Obtained necessary permits and licenses for operating commercial vehicles legally.
- Utilized GPS consistently for efficient route identification throughout assignments.
- Collaborated with fellow drivers to coordinate schedules and share route information.
- Developed strong relationships with dispatchers for optimal job assignments based on skills.
- Optimized vehicle performance by monitoring maintenance issues diligently.
- Improved on-time delivery rates through meticulous planning and time management.
- Streamlined route planning for last-minute adjustments without delaying deliveries.
Home Health Aide
Visitng Angels
09.2020 - 02.2021
- Assisted patients with personal hygiene through bathing, grooming, and toileting for dignity preservation.
- Ensured a clean home environment, minimizing falls and accidents.
- Supported daily living activities, enhancing independence and quality of life.
- Conducted light housekeeping including laundry, sweeping, and mopping for an organized space.
- Performed laundry and grocery shopping as directed by clients.
- Helped with dressing, grooming, and feeding to adapt to mobility restrictions.
- Provided compassionate personal care to improve well-being.
- Facilitated mobility through walking assistance and regular exercise.
- Traveled to clients' homes for healthcare services and continuity of care.
- Monitored health by checking pulse, temperature, and blood pressure.
- Adapted care plans based on changing patient needs for personalized assistance.
- Administered prescribed medications accurately for optimal outcomes.
- Offered emotional support to patients and families during challenging times.
Server
Becca's Fat Daddy's
08.2020 - 02.2021
- Resolved customer complaints to uphold positive reputation.
- Built rapport with regulars through genuine hospitality, driving repeat business.
- Communicated with kitchen staff to ensure timely meal delivery.
- Adhered to local alcohol laws for restaurant compliance.
- Managed high-pressure situations effectively during busy shifts.
- Answered inquiries about hours, seating, and menu details.
- Took reservations and to-go orders while informing of wait times.
- Greeted and seated guests promptly to enhance satisfaction.
- Supported team members by preparing dining area for guests.
Home Care Provider
A.N.D
01.2018 - 08.2018
- Assisted patients with housekeeping and grooming needs.
- Handled daily chores and errands by transporting to appointments and cleaning spaces.
- Reduced daily burdens on families by helping patients complete tasks.
- Enhanced comfort by providing compassionate, individualized care.
- Established long-term relationships through kind interactions with patients and families.
- Maintained strict privacy standards, ensuring dignity and respect for patients.
- Facilitated safe transitions between sleep surfaces and mobility aids.
- Promoted safety by identifying hazards and making necessary adjustments.
- Prepared meals based on dietary requirements, improving patient health.
- Monitored behavior and emotional responses to address concerns promptly.
- Fostered trust through strong rapport with patients and families for better care coordination.
- Provided emotional support during challenging times to help patients cope effectively.
Education
C.D.L - A - Safety, Air Brakes, Pre/Mid/Post Trips
C.R. England
Salt Lake City, UT06-2021
High School Studies
H.M. King High School
Kingsville, TX06-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Scheduling
- Follow-up skills
- Product knowledge
- Documentation
- Data collection
- Customer relationship management (CRM)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Hot Pot 88
10.2024 - 03.2025
Stay at Home Mom
Myself
04.2022 - 10.2024
Truck Driver
Werner Enterprises
06.2021 - 04.2022
Home Health Aide
Visitng Angels
09.2020 - 02.2021
Server
Becca's Fat Daddy's
08.2020 - 02.2021
Home Care Provider
A.N.D
01.2018 - 08.2018
C.D.L - A - Safety, Air Brakes, Pre/Mid/Post Trips
C.R. England
High School Studies
H.M. King High School
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