Samantha King
Lake Stevens,WA
Summary
Serviced-focused General Manager with over 15 years experience in the greater Seattle area restaurant industry. Dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
Work History
Pike Pub General Manager
Pike Brewing Company
Seattle, United States
09.2020 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Managed employees, managers, training, and schedules.
- Launched and maintained new point of sale software systems, resulting in improved efficiency.
- Handled table service and other bar tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring hourly team members and managers.
- Managed retail merchandise department and shipping of online beer orders.
- Maintain and update Pike Brewing website.
Tankard & Tun General Manager
Pike Brewing Company
Seattle, United States
11.2019 - 09.2020
- Fostered a new culture that focused on increasing revenue and efficiency.
- Set clear expectations and created positive working environment for employees.
- Developed training materials to ensure consistency in recipes as well as costing out all food items to ensure correct pricing and profitability
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Reduced controllable costs and improved overall profitability
Pike Pub Assistant General Manager
Pike Brewing Company
Seattle, United States
03.2017 - 09.2020
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Developed training for managers and all other FOH departments
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
FOH Manager
Redhook Brewery
07.2014 - 03.2017
- Over see day to day pub operations, cash handling, and running the floor.
- Responsible for managing and writing
the schedules for multiple front of the house departments totaling almost 100 employees - Hire and train over 30 seasonal staff members every
Spring in order to open our seasonal patio; which adds 100 +seats to the restaurant. - Responsible for weekly and
monthly profit and loss reports as well and budget management to maximize profits. - Inputting all vendor invoices to our inventory management program for accounts receivable.
- Pub representative for safety and sustainability committee's.
- Worked closely with the Green Restaurant Association to obtain a 3 star rating for the pub by changing products,appliances, and compost.
- Manage and respond to all Yelp reviews.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Education
Bachelor of Science - Computer Science And Programming
WGU
North Salt Lake, UT06.2024
Associate of Science - Mathematics
Everett Community College
Everett, WA07.2011
Skills
- Restaurant Operations Management
- Beer Knowledge
- Cicerone Certified Beer Server
- Manager Training
- Maximizing Profitability
- Food Safety and Quality -Servsafe Certified
- Liquor Law Compliance
- Guest Satisfaction
- POS Terminal Operations and Programming
- HTML and XML
- Calm and Pleasant Demeanor
Timeline
Pike Pub General Manager
Pike Brewing Company
09.2020 - Current
Tankard & Tun General Manager
Pike Brewing Company
11.2019 - 09.2020
Pike Pub Assistant General Manager
Pike Brewing Company
03.2017 - 09.2020
FOH Manager
Redhook Brewery
07.2014 - 03.2017
Bachelor of Science - Computer Science And Programming
WGU
Associate of Science - Mathematics
Everett Community College
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