Samantha King
Fairborn,OH
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
Work History
Communications Team Lead
Ohio Medical Transport
11.2019 - 06.2023
- Dispatched and coordinated emergency and non-emergency service teams according to high-priority calls.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Recorded and tracked emergency and non-emergency requests utilizing computer-aided dispatch systems.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Read system maps and caller information, and documented details in system.
- Provided on-the-job training and coaching to develop new dispatchers.
- Answered calls from automatic routing system and took basic information from callers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Acted as first point of contact and set appointments for transport to and from doctors appointments, discharges from hospitals and outpatient services.
- Scheduled and confirmed appointments and meetings for patients.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Billing Specialist
Charter Spectrum
04.2022 - 06.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Utilized various software programs to process customer payments.
Waitress
Buffalo Wild Wings
04.2017 - 10.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Dispatcher
Kings Daughters Medical Transport
06.2014 - 04.2017
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
Education
No Degree - Criminal Justice
Clark State Community College
Springfield, OHHigh School Diploma -
Fairborn High School
Fairborn, OH05.2008
Certificate of Completion - Criminal Justice
Greene County Career Center
Xenia, OH05.2008
Skills
- Information Documentation
- Client Rapport-Building
- Medical Terminology
- Dispatch Coordination
- Ems Dispatch
- Accurate Recordkeeping
- Medical Communications
- Managing Multiple Tasks
- Customer Experience
- Proficiency in Microsoft Office
- Verbal and Written Communication
- Data Entry
Timeline
Billing Specialist
Charter Spectrum
04.2022 - 06.2022
Communications Team Lead
Ohio Medical Transport
11.2019 - 06.2023
Waitress
Buffalo Wild Wings
04.2017 - 10.2019
Dispatcher
Kings Daughters Medical Transport
06.2014 - 04.2017
No Degree - Criminal Justice
Clark State Community College
High School Diploma -
Fairborn High School
Certificate of Completion - Criminal Justice
Greene County Career Center
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