Samantha King
Huber Heights
Summary
Friendly, organized, and reliable customer service professional with 15 years of experience managing schedules, resolving issues, and supporting diverse needs in a fast-paced environment. Known for clear communication, multitasking, and creating a welcoming experience for families and community members. Seeking a Front Desk Customer Service position where strong people skills and attention to detail can support daily recreation center operations.
Overview
2026
2026
years of professional experience
Work History
Household and Family Operations Coordinator
Self-employeed
2010 - Current
- Provided daily customer-facing support to families, educators, healthcare providers, and community organizations, ensuring clear communication and positive interactions
- Managed high-volume scheduling, registrations, appointments, and activity coordination for multiple individuals with varying needs
- Served as the primary point of contact for inquiries, issue resolution, and follow-up, maintaining a calm and welcoming demeanor
- Handled payments, budgeting, and expense tracking with accuracy and confidentiality
- Maintained detailed records, forms, and documentation related to activities, programs, and services
- Resolved conflicts and unexpected situations professionally while prioritizing safety and customer satisfaction
- Supported children and families during activities and events, ensuring adherence to rules, schedules, and expectations
- Demonstrated strong multitasking skills while managing interruptions in a busy, public-facing environment
Stylist
A Hair Place
2007 - 2010
- Developed customized hairstyles for diverse clientele, enhancing customer satisfaction and loyalty.
- Collaborated with team members to streamline appointment scheduling and workflow efficiency.
- Maintained knowledge of current hair trends and techniques, providing expert advice to clients.
- Implemented salon policies to improve customer service standards and operational efficiency.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
Cosmetology License - Cosmetology
Creative Images
Fairborn, OH07-2006
Skills
- Customer Service & Public Interaction
- Greeting Visitors & Answering Questions
- Phone, Email, and In-Person Communication
- Scheduling & Program Registration
- Cash Handling & Payment Processing
- Record Keeping & Data Entry
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
- Creating a Welcoming, Inclusive Environment
- Comfortable working with children, families, seniors, and diverse community members
- Safety-conscious and attentive to rules, policies, and procedures
- Dependable, punctual, and professional
- Quick learner with new systems and registration software
Timeline
Household and Family Operations Coordinator
Self-employeed
2010 - Current
Stylist
A Hair Place
2007 - 2010
Cosmetology License - Cosmetology
Creative Images