Summary
Overview
Work History
Skills
Timeline

Samantha Kirilenko

Customer Service
Smiths Station,AL

Summary

Versatile, hands-on professional with 15+ years of experience spanning Pharmacy as a CPhT and medication delivery, high-volume warehouse selector, general office administration, labor roles as well as customer service for positions held in a call center, as a retail cashier, and as the front desk clerk for a hotel. A fast learner who masters new processes, tools, and equipment in record time. I thrive in dynamic, fast-paced environments that demand precision, adaptability, and a customer-first mindset. Ready for long term employment to leverage diverse skill set, proactive problem-solving, and relentless work ethic to drive efficiency and excellence as a standout addition to your team.

Overview

15
15
years of professional experience

Work History

Warehouse Order Selector

JoAnns Distribution LLC
Opelika, AL
07.2023 - 02.2024
  • Evaluated merchandise for damage.
  • Reviewed orders to find item numbers and retrieved inventory from bins and shelves.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Cleaned and organized aisles, work stations, and floors to promote operational productivity.
  • Addressed concerns with supervisors during shifts.
  • Handled material handling equipment, ensuring safety and efficiency.
  • Operated equipment and machinery according to safety guidelines.
  • Completed day-to-day duties accurately and efficiently.
  • Executed order picking promptly to exact customer specifications.
  • Unpacked boxes of merchandise and stocked shelves accordingly.
  • Took part in discussions with management team during daily meetings to evaluate goals and objectives.
  • Regularly lifted up to 50 lbs unaided.
  • Ensured protection of shipments by utilizing proper packing materials.

Machine Operator

Dna Technical Fabrics
Columbus, GA
01.2022 - 07.2023
  • Maintain strict compliance with safety regulations when operating equipment.
  • Troubleshoot malfunctions in equipment or processes.
  • Supervised machine feed and speed during machining process.
  • Prepared machine for production processes by equipping with required tools and parts.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Carry out regular safety checks on machinery prior to operation.
  • Comply with company policies regarding quality control.
  • Examined machine output for any operational problems or imperfections.
  • Regularly checked production process to detect and address jams.
  • Conducted regular safety audits to identify potential hazards or risks within working environment.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.

Certified Pharmacy Technician

Walgreen's Pharmacy
Jacksonville, FL
03.2016 - 05.2021
  • Handled pharmacy calls and directed inquiries accurately.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • Answered questions from customers regarding insurance coverage eligibility requirements.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Operated cash registers to accept payments from customers.
  • Conducted compliance packaging of prescribed medications into unit dose containers.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Compiled customer demographic, allergy and medical history background.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Established and updated patient profiles, medications and insurance details.
  • Prepared prescription transfers to other pharmacies.
  • Ensured compliance with federal, state, and local pharmacy regulations.
  • Prepared compound medications under the supervision of Pharmacist.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Entered prescription information into computer databases.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.

Skills

  • Drug safety
  • Insurance billing
  • Pharmacy ethics
  • Detail-Oriented Data Management
  • Proficient in Point of Sale Systems
  • Quality assurance and control
  • Heavy equipment operation
  • Deadline adherence
  • Warehouse logistics and Safety

Timeline

Warehouse Order Selector - JoAnns Distribution LLC
07.2023 - 02.2024
Machine Operator - Dna Technical Fabrics
01.2022 - 07.2023
Certified Pharmacy Technician - Walgreen's Pharmacy
03.2016 - 05.2021
Samantha KirilenkoCustomer Service