Samantha Kirka
Las Vegas,NV
Summary
Results-driven customer service professional with years of experience in fast-paced environments. Proven track record of exceeding customer expectations, resolving issues efficiently, and improving overall customer satisfaction ratings. Skilled in handling high call volumes, multitasking, and adapting quickly to changing priorities. Excellent communication and problem-solving abilities with a strong focus on providing top-notch service in fast-paced settings. Eager to leverage my expertise to contribute to a dynamic customer service team.
Overview
4
4
years of professional experience
Work History
Entertainer
Treasures
06.2025 - Current
- Deliver live performances and create engaging guest experiences in a high energy environment.
- Cultivated client relationships, encouraging repeat visits, and VIP service purchases.
Customer Service Representative
Exhale
02.2024 - Current
- Supported customers in selecting products best suited for their needs.
- Consistently exceeded sales goals through tailored recommendations.
- Performed daily opening/closing duties and accurate register balancing at end of shift.
Customer and Care Associate
Cedar Pet Supply
02.2023 - 02.2024
- Assisted with routine Pet vaccination's and Health Consultation's.
- Managed Customer needs independently while ensuring quality service.
- Delivered product education and health/safety guidance.
Team Lead
Huron Humane Society
09.2021 - 12.2022
- Supervised intake operations and completed intake documentation.
- Coordinated logistics for animal transport with staff and volunteers.
- Oversaw overnight facility monitoring to ensure safety protocol.
- Trained and supported new staff and volunteers.
Education
High School -
Sunset Academy
Alpena, MI05.2021
Skills
- Customer Service
- Sales & Upselling
- Leadership & Training
- Cash Handling
- Inventory
- Management
- Intake Documentation
- Time management
Timeline
Entertainer
Treasures
06.2025 - Current
Customer Service Representative
Exhale
02.2024 - Current
Customer and Care Associate
Cedar Pet Supply
02.2023 - 02.2024
Team Lead
Huron Humane Society
09.2021 - 12.2022
High School -
Sunset Academy
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