Samantha Kirschner
Concord,NH
Summary
Paralegal motivated to continually improve and extend personal skills and knowledge to attain increased responsibility and opportunities for professional growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Trust & Estates Paralegal
Preti Flaherty
02.2024 - Current
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared legal briefs, motions, and pleadings.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Saved firm resources by conducting cost-effective legal research using both traditional library resources and online databases such as LexisNexis or Westlaw.
- Communicated pertinent information to clients via phone, email, and mail.
Trust & Estates Paralegal
Sulloway & Hollis, P.L.L.C.
11.2023 - 02.2024
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Business Banking Relationship Support Specialist
Citizens Bank
12.2022 - 10.2023
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Resolved [Type] and [Type] concerns with little oversight.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
Banker
Citizens Bank
09.2021 - 12.2022
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
Teller
Citizens Bank
11.2020 - 09.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
Certificate - Paralegal Studies
New Hampshire Technical Institute
Concord, NH08.2024
Associate of Science - General Studies
New Hampshire Technical Institute
Concord, NH08.2020
Associate of Science - Health Sciences
New Hampshire Technical Institute
Concord, NH08.2020
Certificate - Coaching Certificate
New Hampshire Technical Institute
Concord, NH08.2020
Skills
Legal Research
Proficient in MS Office
Case Management
Client Communication
Document drafting
Notary Public
Document Preparation
Calendar Management
Attorney Support
File and Records Management
Financial and estate planning
Customer Service
Correspondence Writing
Court Document Filing
Document organization
Client Billing
Timeline
Trust & Estates Paralegal
Preti Flaherty
02.2024 - Current
Trust & Estates Paralegal
Sulloway & Hollis, P.L.L.C.
11.2023 - 02.2024
Business Banking Relationship Support Specialist
Citizens Bank
12.2022 - 10.2023
Banker
Citizens Bank
09.2021 - 12.2022
Teller
Citizens Bank
11.2020 - 09.2021
Certificate - Paralegal Studies
New Hampshire Technical Institute
Associate of Science - General Studies
New Hampshire Technical Institute
Associate of Science - Health Sciences
New Hampshire Technical Institute
Certificate - Coaching Certificate
New Hampshire Technical Institute
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