Samantha Kisting
Estero
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
16
16
years of professional experience
Work History
Manager
MM Finance
11.2014 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Secured customers private information
- Ensured compliance to federal laws and regulations
Manager
Deb Shops
08.2008 - 10.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Continuously trained staff to achieve sales goals
Education
High School Diploma -
Home Educated
Machesney Park, IL05-2004
Skills
- Time management
- Staff management
- Decision-making
- Operations management
- Verbal and written communication
- Staff development
- Customer focused
Timeline
Manager
MM Finance
11.2014 - 01.2025
Manager
Deb Shops
08.2008 - 10.2014
High School Diploma -
Home Educated
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