Samantha Kleinfelder
Veterinary Hospital Manager
Cocoa,FL
Summary
Experienced Veterinary Office Manager/Receptionist with over 27 years of experience with excellent relationship building skills, creating positive hospital experiences for existing as well as future clients. Possess ability to stay positive and professional in a busy front desk atmosphere during stressful situations.
Overview
3
3
years of post-secondary education
27
27
years of professional experience
Work History
Veterinary Hospital Manager
Brevard Veterinary Hospital
Cocoa, FL
03.1994 - Current
- Triage incoming patients to determine treatment needs and urgency of care.
- Schedule annual checkup appointments, consultations and surgery visits for patients.
- Greet pet parents with warm smile and pleasantly ask for sign-ins upon arrival.
- Answer owners' animal health questions and educate on healthy animal care practices.
- Field phone calls from pet owners, answer questions and take messages for veterinarians.
- Keep detailed records of office inventories and place orders for more supplies.
- Document patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Coordinate front office duties, including customer service, patient scheduling and billing.
- Improve timely payment of bills by developing flexible payment plans for clients.
Education
Certification in Veterinary Hospital Management -
St. Petersburg College
Clearwater, FL 09.2006 - 05.2009
Skills
Patient education and counseling
Inventory and restocking
Training and mentoring
Relationship building and retention
Staff Management
Hiring and recruitment
Seasoned in medical clinical procedures
Timeline
Certification in Veterinary Hospital Management -
St. Petersburg College
09.2006 - 05.2009
Veterinary Hospital Manager
Brevard Veterinary Hospital
03.1994 - Current