Samantha Klika

- Worked with Management team to create a training guide that provides consistent delivery with new hires.

- Assisted in implementing training guide with new hires

- Developed relationships with guests to ensure desirable feedback

- Engaged weekly with management to review business needs, reflect on team's success and open conversation to discuss opportunities for growth and development.

- Maintained Leadership in bartending and dinner service needs during business hours

- Managed and motivated employees to be productive and engaged in their work

- Established team priorities, maintained schedules and monitored performance

- Assisted in upselling initiatives, Improved staffing during business hours and aided in providing an open line of communication between staff and guests

- Provided administrative support to medical team and office staff

- Managed inventory of office supplies

- Assisted in data entry tasks, maintaining updated patient records and information

- Aided in communication between staff and management

- Handled patient inquiries with professionalism and ensuring a positive experience

- Triaged calls to appropriate personnel

- Trained new employees on office procedures

- Assisted in implementation of new program procedures

- Collaborated with multiple department teams to allow for effective service delivery

- Adapted to new software, improving customer experience

- Developed strong customer relationships with attentive service and proactive follow up

- Resolved escalated calls and emails calmly, and assisted in providing resolutions that satisfied both the company and customer

- Fostered long term relationships and repeat business

- Worked to increase productivity and promote time management