Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Kline

Hampton,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Bartender

Red Sky Catering
Duck, NC
07.2023 - Current
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Attended regular training sessions to stay updated on new products or trends.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Poured wine, beer and cocktails for patrons.
  • Completed regular bar inventories and daily requisition sheets.
  • Collected and organized daily till totals and tips.
  • Balanced daily registers and generated sales reports for management.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

Bartender

Delta Marriott
Virginia Beach, VA
03.2023 - Current
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Greeted customers and provided excellent customer service.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Attended regular training sessions to stay updated on new products or trends.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.

Overnight Supervisor

Lowes Home Improvment
Hampton, VA
04.2020 - 02.2023
  • Developed and implemented strategies to ensure the safety of employees working overnight shifts.
  • Monitored employee performance and provided feedback on areas needing improvement.
  • Ensured that all staff adhered to company policies and procedures.
  • Trained new hires in job duties and safety protocols.
  • Resolved customer complaints promptly and professionally.
  • Conducted regular inspections of store equipment and facilities to ensure compliance with health codes.
  • Assisted in recruiting, interviewing, hiring, and onboarding new team members as needed.
  • Provided guidance to staff on how to handle difficult situations or customers effectively.
  • Performed daily inventory checks to monitor stock levels and replenish items as necessary.
  • Identified opportunities for process improvements within the store operations department.
  • Implemented plans for efficient use of resources such as personnel, materials, supplies.
  • Created reports detailing sales figures, productivity metrics, labor costs.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Addressed any issues raised by employees during their shift in a timely manner.
  • Ensured proper functioning of cash registers at the end of each shift.
  • Organized weekly meetings with staff to discuss upcoming events or promotions.
  • Kept up-to-date with industry trends in order to improve operational efficiency.
  • Maintained safe work and collaboration spaces for night employees.
  • Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
  • Hired team members and trained in collaborative team environment.
  • Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
  • Complied with company policies, objectives and communication goals.
  • Provided ongoing training to address staff needs.
  • Coordinated employee schedules according to shift changes and availability.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Train employees on Power Equipment ( Ex. Forklift, Narrow Aisle Reach Truck, Balleymore, Order Picker and Electric Power Jack. )

Bartender

Longhorn Steakhouse
Hampton, VA
05.2012 - 04.2020
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Attended regular training sessions to stay updated on new products or trends.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Education

GED -

Commonwealth Challenge
Virginia Beach, VA
06-2005

Associate of Arts - General Education

Thomas Nelson Community College
Hampton, VA

Skills

  • Critical Thinking
  • Quality Assurance
  • Training & Development
  • Organization
  • Problem Resolution
  • Social Perceptiveness
  • Collaboration
  • Attention to Detail
  • Analytical
  • Decision-Making
  • Multitasking
  • Microsoft Word
  • Organizational Skills
  • Teamwork and Collaboration
  • Excellent Communication
  • Supervision and Leadership
  • Calm Under Pressure
  • Customer Relations

Timeline

Bartender

Red Sky Catering
07.2023 - Current

Bartender

Delta Marriott
03.2023 - Current

Overnight Supervisor

Lowes Home Improvment
04.2020 - 02.2023

Bartender

Longhorn Steakhouse
05.2012 - 04.2020

GED -

Commonwealth Challenge

Associate of Arts - General Education

Thomas Nelson Community College

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Samantha Kline