Samantha Klocke
Phoenix,AZ
Summary
Qualified behavioral health specialist with experience navigating mental health support in community healthcare, emergency dispatch, and other professional settings. Practiced trauma-informed therapy techniques with individual clients across the adult lifespan. Assisted in the organization of several therapy groups and demonstrated proficiency in crisis intervention and deescalation strategies.
Overview
6
6
years of professional experience
Work History
Intern
Jewish Family and Children's Service
Gilbert, AZ
09.2025 - Current
- Assisted in client intake processes, ensuring accurate documentation and data entry.
- Maintained confidentiality of sensitive client information in compliance with regulations.
- Adapted quickly to changing needs, demonstrating flexibility in a dynamic work environment.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Prepared project presentations and reports to assist senior staff.
- Contributed to positive work environment by actively participating in team-building activities.
- Enhanced team productivity by assisting with organization of project documentation.
Probation Dispatcher
Judicial Branch of Maricopa County
Phoenix, AZ
07.2022 - Current
- Coordinated communication between law enforcement, courts, and correctional facilities to ensure seamless operations.
- Utilized computerized dispatch systems to track vehicle locations and optimize routes for timely arrivals.
- Mentored junior dispatchers in best practices for communication protocols and crisis management strategies.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
911 Emergency Dispatcher
Coconino County Sheriff's Office
Flagstaff, AZ
05.2020 - 07.2022
- Managed emergency calls, providing rapid assessment and prioritization of incidents.
- Utilized CAD software for efficient dispatching and tracking of emergency units.
- Trained new dispatchers on protocols, systems, and effective communication techniques.
- Maintained accurate logs of calls and responses for operational review and compliance audits.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Coordinated response efforts with law enforcement, fire departments, and medical services.
Education
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Phoenix, AZ08-2026
Bachelor of Science - Psychological Sciences
Northern Arizona University
Flagstaff, AZ12-2018
Skills
- Teamwork and collaboration
- Quick learner
- Fast learner
- Problem-solving
- Computer skills
- Multitasking and organization
- Interpersonal and social skills
- Attention to detail
Accomplishments
Life-saving award (Flagstaff PD, October 2021) for saving two lives via CPR over the course of a week
Timeline
Intern
Jewish Family and Children's Service
09.2025 - Current
Probation Dispatcher
Judicial Branch of Maricopa County
07.2022 - Current
911 Emergency Dispatcher
Coconino County Sheriff's Office
05.2020 - 07.2022
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Bachelor of Science - Psychological Sciences
Northern Arizona University