Overview
Work History
Education
Skills
Accomplishments
Timeline
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Samantha Knapczyk

Lake Buena Vista,FL

Overview

5
5
years of professional experience

Work History

Recreation Resort Activities Coordinator

Walt Disney World Company
Sassagoula Region
02.2021 - Current
  • Managed 100+ Cast Members across four resorts
  • Adhered to the 5 Keys and Core Guest Service Principles through regular performance evaluations
  • Developed a culture of Continuous Improvement for the overall Guest experience
  • Balanced operational decisions with LMTR skills, fostering an inclusive and diverse environment to promote teamwork and collaboration
  • Equipped Cast Members with strong contingency skills in aquatic settings through training sessions and supported team with feedback
  • Championed the Ordering Inventory Team by establishing weekly, monthly, and annual ordering needs for inventory consistency and ease-of-use
  • Trained Coordinators and signed off developing Lifeguard, Resort Activities, and IST Trainers
  • Provided skills checks and deployment training for Cast Members from other Disney Resorts

Sunset Boulevard Attractions Hostess

Walt Disney World Company
Hollywood Studios
05.2020 - 09.2024
  • Maintained safety standards while operating attractions by leading by example and encouraging Cast Members to form bonds with Guests
  • Ensured the area was Show Ready at all times by staying aware of surroundings, taking initiative to keep it clean, and managing crowd control to uphold building safety standards
  • Provided assistance with the My Disney Experience App and FastPass to help attractions efficiency and increase hourly ride capacity

Lifeguard Trainer and Resort Activities Hostess

Walt Disney World Company
Hourglass Region
08.2019 - 02.2021
  • Planned and facilitated monthly In-Service Training classes for 10+ Lifeguards and Resort Activities Cast Members by creating informative and interactive lesson plans based off the monthly safety focus skills checks and deployment training
  • Maintained safety and efficiency using the 5S system, addressing and following up on safety concerns

Education

Bachelor of Arts - Communication Studies

Illinois State University
Normal, IL
05-2019

Skills

  • CPR/AED and First Aid
  • MATRA
  • HotSOS
  • SmartSheet
  • Microsoft Office Applications
  • Cast Deployment System (CDS)
  • 4 Years Lifeguarding through Jeff Ellis
  • 35 Years Event Planning Experience

Accomplishments

  • 160+ Recognitions from Cast Members and Guests since 2019
  • Port Orleans Riverside 2023 Quarter 3 - Memory Maker - Quarterly Award
  • Old Key West 2021 Quarter 2 - Memory Maker - Quarterly Award
  • Pop Century 2020 Quarter 3 - Memory Maker - Quarterly Award

Timeline

Recreation Resort Activities Coordinator

Walt Disney World Company
02.2021 - Current

Sunset Boulevard Attractions Hostess

Walt Disney World Company
05.2020 - 09.2024

Lifeguard Trainer and Resort Activities Hostess

Walt Disney World Company
08.2019 - 02.2021

Bachelor of Arts - Communication Studies

Illinois State University

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Samantha Knapczyk