Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Knapp

Keizer,OR

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

6
6
years of professional experience

Work History

Manager

Marketsource
09.2022 - Current
  • Sells postpaid and prepaid devices to Target Guests.
  • Asks qualifying questions to create the best personalized solutions to each guest.
  • Goes to other stores to spread knowledge, and increase sales.
  • Managed and motivated employees to be productive and engaged in work.
  • Trained new and existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assistant Manager

AT&T
11.2021 - 08.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Specialist

Apple
07.2021 - 10.2021
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Ran credit for various payment methods.
  • Activated phones for various carriers.
  • Did frequent training, to ensure product knowledge of all products and services.

Assistant Store Manager

Chevron
01.2018 - 05.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

High School Diploma -

Chaparral High School
Temecula, CA
08.2015

Skills

  • Consultative Sales Techniques
  • Human Resources Understanding
  • Project Coordination
  • Analytics
  • Scheduling Proficiency
  • Employee Performance Reviews
  • Hiring and Recruitment Knowledge
  • Team Leadership
  • Data Verification
  • Till Counting
  • Negotiation
  • Google Drive

Timeline

Manager

Marketsource
09.2022 - Current

Assistant Manager

AT&T
11.2021 - 08.2022

Specialist

Apple
07.2021 - 10.2021

Assistant Store Manager

Chevron
01.2018 - 05.2020

High School Diploma -

Chaparral High School

Similar Profiles

CREATE PROFILE
Samantha Knapp