Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Knee

Chicago,IL

Summary

Skilled team player with strong background in customer service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Dependable customer service industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Hardworking and reliable sales associate focused on going above and beyond to support team and serve customers. Trained in inventory management and offering top-notch friendly abilities. Motivated to continue to learn and grow as sales professional. Hardworking Assistant focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Overview

15
15
years of professional experience

Work History

Caregiver

Healthcare Plus
01.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Hostess/Gift Shop Cashier

49th State Brewing Company
11.2022 - 10.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Balanced cash drawers at the beginning and end of shifts, verifying that all funds were accounted for accurately before submitting reports to supervisors for review.
  • Assisted in maintaining visually appealing merchandise displays, enticing customers to make purchases and boosting overall sales.
  • Contributed to increased sales by effectively upselling and promoting store merchandise and special offers.

Front Desk Receptionist

Denali Crow’s Nest Log Cabins
04.2022 - 09.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • shuttle bus driver for guest

Assistant Teacher

Creative Kidz Learning Center
01.2019 - 01.2022
  • I was an assistant teacher in the baby room to start and as the years went on I ended up working in the after school room with the school age kids
  • I am CPR Certified, food handler Certificated, and a standing member with Gateway for learning
  • As an assistant teacher, I kept an attendance book, wrote a lesson plan every week and decorated my classroom
  • I also kept my room clean and served lunch daily

Sales Key Holder

Glamour Girlz Central
03.2016 - 05.2018
  • My job responsibilities were to help customers buy the products in the store and show them around since the store was also used for children's birthday parties
  • My duties included cleaning before and after my shift, cleaning the washrooms, during the children's birthday parties I styled their hair and did there makeup and painted their nails
  • I worked at the register and counted down the cash drawer after every one of my shifts

Assistant Teacher

Safari Childcare
06.2012 - 05.2013
  • My job responsibilities was to take care of children in the infant room
  • I changed their diapers, feed them, read to them, and kept them entertained with age appropriate toys
  • I also worked in the toddler room and did arts and crafts with the kids and served them lunch and made sure they were safe and happy

Sales Associate

Vitamin Shoppe
01.2010 - 05.2012
  • My job responsibilities were to wait on the customers and help them shop in the store and answer any questions they had about the store's products
  • I also checked them out at the register, counted down my cash door after my shift, received inventory and shelved it
  • I had to clean the shelves and back room and bathroom

Education

Associate of Arts - General Education

Northeastern IL University
Chicago, IL

High School Diploma -

St Scholastica Academy
Chicago, IL
06-1999

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Typing (45 words per minute)
  • Multitasking
  • Filing
  • Creating labels
  • Creating envelopes
  • Creating resumes
  • Scheduling
  • Accounting work
  • Creating photo albums
  • Creating spreadsheets
  • Creating presentations
  • Creating business plans
  • Working with PC
  • Computer updates
  • Downloading software
  • Rebooting systems
  • Hooking up new equipment
  • Online customer support
  • Online sales
  • Chat line
  • Teamwork
  • Independent work
  • Respectful and compassionate
  • Time management
  • Problem-solving
  • Elderly care
  • First aid and safety

Timeline

Caregiver

Healthcare Plus
01.2024 - Current

Hostess/Gift Shop Cashier

49th State Brewing Company
11.2022 - 10.2023

Front Desk Receptionist

Denali Crow’s Nest Log Cabins
04.2022 - 09.2022

Assistant Teacher

Creative Kidz Learning Center
01.2019 - 01.2022

Sales Key Holder

Glamour Girlz Central
03.2016 - 05.2018

Assistant Teacher

Safari Childcare
06.2012 - 05.2013

Sales Associate

Vitamin Shoppe
01.2010 - 05.2012

Associate of Arts - General Education

Northeastern IL University

High School Diploma -

St Scholastica Academy

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Samantha Knee