Samantha Knowles
Lagrange,GA
Summary
Proven to excel in high-pressure environments, demonstrated through managing Milano's Restaurant bar during peak hours, ensuring swift service and customer satisfaction. Skilled in inventory management and responsible alcohol service, I blend strong multitasking abilities with an engaging personality to enhance patron experiences. My track record includes effectively training new hires, showcasing leadership alongside my comprehensive liquor knowledge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Milanos Restaurant
02.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
911 Dispatcher
Troup County, Georgia
01.2021 - 12.2022
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Read system maps and caller information, and documented details in system.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
Lawn Care Business Owner
Self Employed Services
04.2022 - Current
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Established a strong reputation within the community for exceptional lawn care services, leading to increased brand recognition and trust.
- Trained and motivated employees to perform daily business functions.
- Trained new team members in proper lawn maintenance techniques, ensuring consistent quality across all projects.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Optimized routes and schedules for efficient completion of jobs within designated timeframes while reducing fuel costs associated with transportation between sites.
- Managed financial aspects of the business, including invoicing, budgeting, and expense tracking to ensure profitability.
- Developed customized lawn care plans tailored to each client''s specific needs and preferences.
- Negotiated contracts with vendors to secure competitive pricing on materials and equipment necessary for service delivery.
Education
Associates - Digital Logistics
Full Sail University
Orlando, FL04.2028
GED - Graduate
Greenville High School
Greenville, GA12.2013
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Patience and Tolerance
- Engaging personality
- Cleanliness and hygiene
- Responsible Alcohol Service
- Complex Problem-Solving
- Payment Processing
- Memory retention
- New Hire Training
- Inventory
- Sales expertise
- Salesmanship
- Bar Equipment Familiarity
- Basic accounting
- Ordering bar supplies
Accomplishments
I have a accomplished, acting an modeling schools. Been featured in many films an videos. I'm very outgoing and love to learn something new about myself.
Ive also accomplished running my own lawn care business these last few years. I look at myself and I'm just so proud to see I'm very talented and head strong to learn an do many things.
Certification
I'm CPR certified/ first responder.
I'm also certified in safe serve.
Certified model/acting agent.
Timeline
Lawn Care Business Owner
Self Employed Services
04.2022 - Current
Bartender
Milanos Restaurant
02.2022 - Current
911 Dispatcher
Troup County, Georgia
01.2021 - 12.2022
Associates - Digital Logistics
Full Sail University
GED - Graduate
Greenville High School
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