Samantha Koenig
New Albany,IN
Summary
Dedicated Client Care Coordinator bringing advanced abilities in problem-solving clients' concerns and multitasking in fast-paced environments. Expert in handling routine questions and advanced challenges to maintain clients' loyalty. Focused on leveraging communication skills and service expertise to serve clients of all backgrounds.
Empathetic Client Care Coordinator recognized for high productivity and efficient task completion. Excel in client communication, problem resolution, and workflow management, ensuring smooth operations. Strong in active listening, empathy, and patience, which facilitate exceptional service delivery and client satisfaction. Adapt quickly to new challenges and committed to enhancing client experience through continuous improvement.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Client Care Coordinator
Avenues Recovery
Clarksville, IN
06.2024 - Current
- Coordinated client intake processes to ensure timely service delivery.
- Managed client schedules and appointments to optimize care flow.
- Communicated effectively with clients to address concerns and provide support.
- Documented client interactions and progress in electronic health records systems.
- Assisted clients in navigating resources and support services available.
- Facilitated group sessions to enhance client engagement and participation.
- Provided support to clients by responding to inquiries, addressing complaints and resolving issues.
- Used company database to track client interactions, applications, and service problems.
Dog Caretaker
New Albany Floyd County Animal Shelter
New Albany, Indiana
02.2023 - 06.2024
- Provided daily care for dogs, including feeding, grooming, and exercise.
- Monitored dog behavior to ensure safety and well-being during interactions.
- Maintained cleanliness of kennels and common areas to promote a healthy environment.
- Assisted in socialization activities to help dogs adapt for adoption opportunities.
- Collaborated with team members to develop care plans for special needs animals.
- Educated potential adopters on pet care responsibilities and best practices.
- Participated in volunteer training sessions to enhance shelter operations and support staff.
- Provided positive reinforcement to promote good behavior from the dogs.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Regularly cleaned cages, runs, kennels, yards and other enclosures used by the animals.
- Walked dogs while enforcing good behavior and manners.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
Education
Graduate Certificate - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL03-2025
Skills
- Client communication
- Care coordination
- Appointment scheduling
- Electronic health records
- Group facilitation
- Organizational skills
- Team collaboration
- Medical terminology
- Case management
- Documentation
- Quality assurance
- Calm under pressure
- Time management abilities
- Professionalism
Timeline
Client Care Coordinator
Avenues Recovery
06.2024 - Current
Dog Caretaker
New Albany Floyd County Animal Shelter
02.2023 - 06.2024
Graduate Certificate - Medical Administrative Assistant
Ultimate Medical Academy