Samantha Koesters
Summary
Driven professional with extensive experience in customer service and animal care. Excelled in creating positive client relationships and efficiently managing high-stress situations. Demonstrated expertise in animal behavior, animal restraint, and sanitation protocols, alongside strong problem-solving abilities and teamwork.
Overview
3
3
years of professional experience
Work History
Kennel Assistant
Suburban Veterinary Clinic
08.2023 - Current
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Assisted with grooming services such as bathing, nail trimming, ear cleaning, and drawing blood for improved pet hygiene and health.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained detailed records of each animal''s care, including feeding schedules, health status, and any special requirements.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.
- Ensured safety of all animals through proper handling techniques and adherence to established protocols.
- Monitored animal behavior for signs of illness or distress, promptly reporting any concerns to management or veterinary staff.
Table Busser
Ciao Ristorante
05.2023 - 08.2023
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
- Supported servers by responding to guest needs and retrieving items.
- Assisted servers in delivering food orders, contributing to timely service and positive guest experiences.
- Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
Sales Associate
Designer Shoe Warehouse
05.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by unboxing and pricing.
- Accurately processed orders for pickup in a timely manner.
Sales Associate
Carter's
06.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared new displays on the floor to attract customers through visual appeal.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Marshalls
08.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing and tagging.
Education
High School Diploma -
Wright State University
Dayton, OH05.2027
Skills
- Animal Care
- Patience and Empathy for Animals
- Animal Behavior
- Training New Employees
- Animal Restraint
- Sanitation protocols
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Medication Administration
- Cash Register Operation
- Restaurant Etiquette
Timeline
Kennel Assistant
Suburban Veterinary Clinic
08.2023 - Current
Table Busser
Ciao Ristorante
05.2023 - 08.2023
Sales Associate
Designer Shoe Warehouse
05.2023 - 08.2023
Sales Associate
Carter's
06.2022 - 09.2022
Sales Associate
Marshalls
08.2021 - 10.2021
High School Diploma -
Wright State University
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