Samantha Kohl
Indianapolis,IN
Summary
Resourceful and highly organized professional with 7+ years in leadership and operational management across financial, retail, and administrative environments. Skilled at supporting senior leaders through proactive calendar coordination, communication management, confidential document handling, and streamlined office operations. Adept at preparing reports, maintaining detailed records, managing shifting priorities, and ensuring follow-through on critical tasks. Known for exceptional written and verbal communication, strong judgment, problem-solving abilities, and the ability to anticipate needs before they arise. Proficient with Microsoft Office Suite, Concur, and digital communication platforms. Recognized for executive presence, discretion, and the ability to build strong relationships while representing leadership with professionalism. Seeking to leverage organizational excellence, administrative expertise, and high-level support skills in an Executive Assistant role supporting C-suite executives.
Overview
11
11
years of professional experience
Work History
Market Financial Center Manager
Bank of America
11.2024 - Current
- Oversaw daily financial center operations, ensuring seamless workflow, task delegation, and accurate completion of time-sensitive processes—mirroring executive-level coordination and office management.
- Served as the primary communication hub between upper leadership, associates, and external partners, delivering clear updates, preparing briefing notes, and tracking follow-through items.
- Managed complex daily schedules for staffing, appointments, and operational tasks, proactively identifying conflicts and adjusting priorities to maintain efficiency.
- Prepared and reviewed operational reports, performance dashboards, and compliance documentation for senior leadership, ensuring accuracy and timely submission.
- Handled confidential financial data, employee information, and sensitive client matters with professionalism and discretion.
- Supported leadership by organizing meetings, setting agendas, gathering required materials, and coordinating follow-up actions to ensure accountability.
- Led and coached team members through structured training plans, documenting progress, and communicating development updates to executive level management.
- Coordinated cross-functional communication with internal departments (operations, compliance, business banking, HR), facilitating smooth execution of initiatives and resolving escalations.
- Managed digital communication platforms and banking systems, assisting with troubleshooting, onboarding, and ensuring staff proficiency—transferable to executive-level tech support.
- Maintained an organized operational environment by optimizing filing systems, streamlining processes, and ensuring readiness for audits or leadership reviews.
- Acted as the main point of contact during high-priority situations, using sound judgment, problem-solving, and independent decision-making to minimize disruption.
- Supported community and customer relationship efforts, representing the financial center in a professional, executive-aligned manner.
Senior Banker
Bank of America
10.2022 - 11.2024
- Serve as the primary point of contact for a large portfolio of consumer and business clients, demonstrating professionalism and executive-level communication.
- Conduct structured planning conversations, document client needs, and coordinate follow-up actions to ensure milestones and goals are met.
- Make proactive outreach calls, manage ongoing communication, and maintain detailed client notes and records.
- Partner with multiple internal departments to coordinate referrals and ensure seamless client experiences.
- Provide digital-first support, assisting clients with tools, troubleshooting, and process navigation.
- Maintain a highly organized workflow while managing competing priorities in a fast-paced environment.
Sales and Services Manager
Sephora
08.2020 - 10.2022
- Managed daily operations and a team of 10, ensuring efficient workflow, clear communication, and professional service delivery.
- Handled administrative duties including cash office reconciliation, paperwork filing, deposits, and change orders.
- Planned and led staff training sessions, creating agendas, educational materials, and performance follow-ups.
- Scheduled team members and monitored coverage to support sales and service needs.
- Collaborated with brand partners and coordinated in-store events, requiring detailed communication, planning, and execution.
Clinique Counter Manager
Macy's
08.2018 - 08.2022
- Managed a team of 6 and coordinated all counter operations including scheduling, performance tracking, and inventory oversight.
- Organized and analyzed sales reports, maintained accurate records, and provided insights to leadership.
- Created and executed marketing and promotional events to increase traffic and sales.
- Ensured the counter was well-merchandised, organized, and aligned with brand standards.
Office Manager
Hobby Lobby
10.2014 - 08.2018
- Independently operated the store’s cash office as the sole authorized employee, supporting the management team with sensitive and confidential financial documentation.
- Performed all bookkeeping functions, including daily balancing, monthly ledger reconciliation, and audit preparation.
- Managed all administrative filing systems, ensured accurate documentation, and maintained an organized office environment.
- Used Kronos for employee scheduling and provided general administrative support to store leadership.
Education
High School Diploma -
Elysian Fields High School
Elysian Fields, TX05.2012
Skills
- Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
- Expense Reporting (Concur)
- Email & Calendar Management
- Administration & Office Operations
- Record Keeping & Documentation
- Time Management Systems / Scheduling Tools
- Relationship Management Tools (CRM Platforms)
- Communication & Professional Writing
- Adaptability & Flexibility
- Problem Solving & Critical Thinking
- Discretion & Confidentiality
- Leadership & Team Management
- Organization & Structure
Accomplishments
- Awarded Pinnacle status at Bank of America in 2023
Timeline
Market Financial Center Manager
Bank of America
11.2024 - Current
Senior Banker
Bank of America
10.2022 - 11.2024
Sales and Services Manager
Sephora
08.2020 - 10.2022
Clinique Counter Manager
Macy's
08.2018 - 08.2022
Office Manager
Hobby Lobby
10.2014 - 08.2018
High School Diploma -
Elysian Fields High School