Samantha Kopple
Tallahassee,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Monogram Art
09.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Receptionist Administrator
Fit & Functional
03.2021 - 08.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Education
Bachelor of Arts - English
Florida State University
Tallahassee, FL12.2024
Associate of Arts - English
Tallahassee Community College
Tallahassee, FL12.2022
High School Diploma -
Lawton Chiles High School
Tallahassee, FL06.2021
Skills
- Information Security
- Workflow Management
- Staffing Coordination
- Regulatory Compliance
- Account Management
- Project Management
Timeline
Customer Service Manager
Monogram Art
09.2021 - Current
Receptionist Administrator
Fit & Functional
03.2021 - 08.2021
Bachelor of Arts - English
Florida State University
Associate of Arts - English
Tallahassee Community College
High School Diploma -
Lawton Chiles High School
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