Samantha Kovarcik
Cape Coral
Summary
Seasoned professional offering leadership experience, well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
36
36
years of professional experience
Work History
Cemetery & Funeral Home Office Manager
Northstar Memorial Group
02.2008 - Current
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed office operations while scheduling appointments for department managers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Maintained computer and physical filing systems.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Defined clear targets and objectives and communicated to other team members.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
Bartending & Restaurant Manager
O' Sullivan's Restaurant
01.1995 - 07.2006
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Correctly calculated inventory and ordered appropriate supplies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Legal Admin, Supply Sergeant, Training NCO
United States Armed Forces
08.1988 - 08.1995
- Achieved compliance with audit performance requirements.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Managed and maintained accurate records of all incoming and outgoing supplies, creating reliable database for reference.
- Built highly collaborative teams to provide operational support and equipment management.
- Handled emergency situations effectively, securing vital resources during unexpected shortages or crises without compromising operational continuity.
- Supervised handling of deliverables and contract closeouts.
- Spearheaded process improvement initiatives that led to increased productivity within team while maintaining high accuracy levels in tasks performed.
Education
High School Diploma -
Dickinson High School
New JerseySkills
- Project Planning
- Onboarding and Orientation
- Financial Accounting
- Team Bonding
- Scheduling and calendar management
- Problem Resolution
- Process Improvement
- Task Delegation
- Organizational Skills
- Emergency Response
- Customer Service
- Goal Setting
- Staff Management
- Staff Training
- Compliance Monitoring
- Billing
- Business Administration
- Employee Coaching and Mentoring
- Data Entry
- Financial Management
- Shift Scheduling
- Idea Development and Brainstorming
- Contract Administration
- MS Office
- Attention to Detail
- Calm Under Pressure
- Friendly, Positive Attitude
- Excellent Communication
- Business Administration
- Employee Coaching and Mentoring
- Data Entry
- Financial Management
- Shift Scheduling
- Idea Development and Brainstorming
- Contract Administration
Timeline
Cemetery & Funeral Home Office Manager
Northstar Memorial Group
02.2008 - Current
Bartending & Restaurant Manager
O' Sullivan's Restaurant
01.1995 - 07.2006
Legal Admin, Supply Sergeant, Training NCO
United States Armed Forces
08.1988 - 08.1995
High School Diploma -
Dickinson High School
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