Samantha Kriger
Orlando
Summary
Professional summary: Travel Agent with extensive expertise in enhancing client satisfaction and boosting company profitability through tailored travel itineraries and efficient booking processes. Skilled in customer service, vendor management, and administrative operations, with a proven track record of optimizing logistics and securing competitive rates. Passionate about crafting unique travel experiences, and committed to continuous improvement in service offerings.
Overview
20
20
years of professional experience
Work History
Travel Agent
Wondermakers Travel
Orlando, FL
01.2024 - Current
- Designs custom travel plans, enhancing client retention and satisfaction.
- Negotiates vendor rates, boosting profitability and service quality.
- Implements digital systems, cutting booking time and improving efficiency.
- Analyzes feedback, refining services and increasing client satisfaction.
- Coordinates group travel, ensuring smooth logistics and memorable experiences.
Commercial Service Insurance Agent
GEICO
Orlando, FL
01.2017 - 01.2019
- Created training materials enhancing onboarding efficiency and team performance.
- Tailored insurance solutions increasing customer satisfaction and retention.
- Introduced feedback system for real-time service adjustments, boosting client trust.
- Collaborated with underwriting to streamline policy approvals, enhancing client experience.
- Analyzed claims data to develop risk management strategies, reducing claim costs.
Administrative Assistant
National Rental Services
Orlando, FL
01.2016 - 01.2017
- Streamlined inventory checks, boosting stock accuracy and cutting costs.
- Enhanced team morale through vital administrative support.
- Digitized filing system, speeding up document retrieval and ensuring compliance.
- Facilitated interdepartmental communication for smoother project completion.
Loss Prevention Officer
Marriott Grande Vista
Orlando, FL
01.2014 - 01.2016
- Reduced theft by 18% with improved security protocols.
- Enhanced guest satisfaction through safety measures.
- Trained staff in loss prevention, boosting vigilance.
- Collaborated with law enforcement to address crime trends.
- Provided management with detailed breach reports.
Guest Service Agent
Marriott Grande Vista
Orlando, FL
01.2012 - 01.2014
- Managed guest check-ins, reducing wait times and enhancing satisfaction.
- Resolved guest concerns promptly, boosting service ratings significantly.
- Collaborated with teams to streamline operations, improving efficiency.
- Optimized room allocation using booking software, enhancing guest experience.
Administrative Assistant
Kriger Consulting
Burlington, NJ
01.2006 - 01.2009
- Provided administrative support, fostering collaboration and enhancing team morale.
- Streamlined document processes, reducing retrieval times and improving workflow.
- Optimized inventory management, resulting in cost savings and reduced waste.
Education
Bachelor of Arts - English
Randolph-Macon College
Ashland, VA05.2012
Skills
- Customer Service
- Loss Prevention
- Guest Services
- Social Media Content Creation and Management
- Microsoft Office
- Custom travel planning
- Problem solving
- Effective communication
- Team collaboration
- Administrative tasks
Accomplishments
#1 Commercial Service Agent for September 2018
Timeline
Travel Agent
Wondermakers Travel
01.2024 - Current
Commercial Service Insurance Agent
GEICO
01.2017 - 01.2019
Administrative Assistant
National Rental Services
01.2016 - 01.2017
Loss Prevention Officer
Marriott Grande Vista
01.2014 - 01.2016
Guest Service Agent
Marriott Grande Vista
01.2012 - 01.2014
Administrative Assistant
Kriger Consulting
01.2006 - 01.2009
Bachelor of Arts - English
Randolph-Macon College
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