Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Kriner

Gillett,PA

Summary

Dedicated Direct Support Professional with a proven track record at Futures Community Support Services, skilled in client documentation and relationship building. Successfully implemented individualized care plans, enhancing client independence and well-being. Committed to fostering positive social interactions and advocating for clients' rights, ensuring a safe and supportive environment.

Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.

Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Direct Support Professional

Futures Community Support Services
10.2025 - Current
  • Assisted individuals with daily living activities to promote independence and self-sufficiency.
  • Supported implementation of individualized care plans tailored to specific needs and preferences.
  • Monitored client behavior and emotional well-being, promptly reporting any concerns to supervisors.
  • Facilitated communication between clients, families, and support teams to ensure coordinated care.
  • Documented client progress and incidents accurately in compliance with organizational policies.
  • Participated in training sessions to enhance skills in providing effective support and care strategies.
  • Maintained a safe and clean environment for clients by following established safety protocols.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

Direct Support Professional

Martha Lloyd Community Services
09.2024 - 02.2025
  • Engaged clients in social and recreational activities to foster community integration and personal growth.
  • Maintained clean, safe, and well-organized patient environment.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted disabled clients to support independence and well-being.

Direct Support Professional

Futures Community Support Services
11.2022 - 09.2024
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.

Call Center Representative

Navient
01.2021 - 11.2022
  • Managed high-volume inbound calls to assist customers with account inquiries and payment processing.
  • Resolved escalated customer issues through effective communication and problem-solving techniques.
  • Utilized CRM software to document interactions and ensure accurate record-keeping for future reference.
  • Collaborated with team members to streamline processes, enhancing overall service efficiency and customer satisfaction.
  • Analyzed customer feedback to identify trends, driving improvements in service delivery and client relations.

Direct Support Professional

Martha Lloyd Community Services
04.2019 - 01.2021
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Transported clients to medical and dental appointments to provide support.
  • Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
  • Administered medication under supervision, ensuring adherence to healthcare plans.
  • Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
  • Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
  • Established strong relationships with local community resources to connect clients with additional supports as needed.

Sales Associate

Mill Street Treats
11.2014 - 02.2019
  • Delivered exceptional customer service to enhance shopping experience and build customer loyalty.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of products.
  • Trained new team members on sales techniques and operational procedures for optimal performance.
  • Implemented visual merchandising strategies to improve product presentation and attract customer attention.

Education

High School Diploma -

North Penn Mansfield Jr/Sr High School
Mansfield, PA
06-2018

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Client documentation
  • Relationship building
  • Decision-making support
  • Housekeeping tasks
  • Appointment scheduling
  • Patient care
  • Social skills development
  • Goal setting
  • Team collaboration
  • Patient management

Timeline

Direct Support Professional

Futures Community Support Services
10.2025 - Current

Direct Support Professional

Martha Lloyd Community Services
09.2024 - 02.2025

Direct Support Professional

Futures Community Support Services
11.2022 - 09.2024

Call Center Representative

Navient
01.2021 - 11.2022

Direct Support Professional

Martha Lloyd Community Services
04.2019 - 01.2021

Sales Associate

Mill Street Treats
11.2014 - 02.2019

High School Diploma -

North Penn Mansfield Jr/Sr High School
Samantha Kriner