Samantha Kristoff
DeMotte,IN
Summary
Dynamic Certified Nursing Assistant with proven expertise in patient care and HIPAA compliance, honed at Trilogy. Adept at managing high-stress situations and resolving customer complaints, enhancing patient and customer satisfaction. Demonstrates exceptional teamwork and adaptability, alongside a commitment to safety and compassionate care. Skilled in direct patient care with a focus on achieving tangible results.
Overview
2
2
years of professional experience
Work History
Certified Nursing Assistant
Trilogy
03.2024 - 05.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Customer Service Representative
McDonalds
08.2023 - 02.2024
Customer Service Representative
Sycamore Drive IN
05.2022 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Nursing Science
Ivy Tech Community College of Indiana
Valparaiso, INHigh School Diploma -
Kankakee Valley High School
Wheatfield, IN05.2022
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Compassionate
- Safety Precautions
- Dementia and Alzheimer's knowledge
- Adaptable
- Reliable transportation
- CNA Certification
Timeline
Certified Nursing Assistant
Trilogy
03.2024 - 05.2024
Customer Service Representative
McDonalds
08.2023 - 02.2024
Customer Service Representative
Sycamore Drive IN
05.2022 - 08.2022
Nursing Science
Ivy Tech Community College of Indiana
High School Diploma -
Kankakee Valley High School
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