Samantha Krzyzak
St Petersburg,FL
Summary
Dynamic professional with expertise in customer service and housekeeping, honed at Olive Garden Restaurant. Proven ability to optimize guest experiences through exceptional communication and reservation coordination. Successfully trained staff, enhancing team collaboration and service quality. Reduced cleaning supply waste by 20% while self-employed, demonstrating strong multitasking and efficiency.
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
16
16
years of professional experience
Work History
Housekeeper/ Maid
Self Employed
01.2024 - Current
- Conducted thorough cleaning of residential spaces, ensuring high standards of cleanliness and hygiene.
- Managed inventory of cleaning supplies, optimizing usage and reducing waste.
- Developed efficient cleaning schedules tailored to client preferences and needs.
- Trained new clients on proper maintenance practices for their homes.
Hostess/ Waitress
Applebee's Grill + Bar
03.2021 - 05.2025
- Greeted and seated guests efficiently, ensuring optimal dining experience.
- Managed reservation system to streamline guest flow during peak hours.
- Collaborated with servers to communicate guest needs and enhance service quality.
- Handled guest inquiries and resolved concerns promptly for customer satisfaction.
Customer Service Associate
Ross Dress for Less
07.2019 - 11.2021
- Assisted customers with inquiries, ensuring prompt and accurate service delivery.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Maintained knowledge of product lines to provide informed recommendations to customers.
- Processed transactions efficiently using point-of-sale (POS) systems, minimizing wait times.
Head Hostess
Olive Garden Restaurant
01.2010 - 09.2016
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Trained and supervised new host staff on operational procedures and customer service standards.
- Coordinated reservation systems to ensure accuracy in guest bookings and special requests.
- Assisted in implementing new policies to enhance overall dining experience for guests.
Education
GED -
Pace Center For Girls
Pinellas Park, FLSkills
- Teamwork
- Housekeeping
- Customer service
- Reservation coordination
- Exceptional communication
- Strong multitasking
- Cleanliness
- Team collaboration
Timeline
Housekeeper/ Maid
Self Employed
01.2024 - Current
Hostess/ Waitress
Applebee's Grill + Bar
03.2021 - 05.2025
Customer Service Associate
Ross Dress for Less
07.2019 - 11.2021
Head Hostess
Olive Garden Restaurant
01.2010 - 09.2016
GED -
Pace Center For Girls