Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Samantha K. Townsend

Parkhills,KY

Summary

Professional with strong background in treatment processes and systems. Skilled in diagnostics, equipment maintenance, and regulatory compliance, ensuring optimal performance and safety. Known for excellent teamwork and adaptability in dynamic environments, consistently delivering reliable results.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Treatment Technician

Hotel California By The Sea
07.2024 - Current
  • Established rapport with patients and families through clear communication and empathetic listening skills.
  • Contributed to a safe and hygienic treatment environment by diligently following infection control protocols.
  • Administered prescribed medications, ensuring accurate dosage and timely delivery to support treatment progress.
  • Enhanced patient experience by providing compassionate and attentive care during treatment.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.

Intake Technician

Transitions RTC
06.2023 - 05.2024
  • Responsible for searching client’s and client’s belongings
  • Responsible for client’s intake into the facility
  • Responsible for building trust with clients and sharing my personal experience, strength, and hope
  • Contributed to a positive patient experience by providing empathetic support during the intake process.
  • Maintained a clean and organized intake area, creating a welcoming environment for patients upon arrival.
  • Provided comprehensive training for new staff members on intake protocols, procedures, and software applications used within the practice.
  • Exhibited strong multitasking capabilities while managing multiple responsibilities simultaneously within a high-pressure environment.

Substance Use Disorder Technician

Transitions RTC
12.2022 - 06.2023
  • Responsible for monitoring clients on both the men’s and women’s units
  • Responsible for entering client progress notes, behavior issues and interventions, daily observation notes and discharges
  • Responsible for taking clients to groups and meals
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

Children’s Monitor/ Technician

Children’s Home of NKY
08.2022 - 12.2022
  • Responsible for monitoring children in the facility
  • Responsible for taking children to outside events/ activities
  • Responsible for entering in daily notes regarding child’s behavior/ mood/ physical activities

Receptionist

Medmark
09.2021 - 12.2021
  • Responsible for applying for/ checking client insurance
  • Responsible for checking/intaking clients into the facility
  • Responsible for taking/ making calls to/from clients
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Health Unit Coordinator/Treatment Aide

Transitions
08.2020 - 09.2021
  • In charge of monitoring on assigned Unit/ Full intake process
  • Making sure clients get to groups, meals, appointments
  • Making sure discharges/ graduates are entered and completed
  • Make sure all rules are followed/ search all client property
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assisted with processing patient admissions, transfers and discharges.
  • Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
  • Provided exceptional customer service by addressing patient concerns with empathy and professionalism.

Permanent Supportive Housing Case Manager

Welcome House
12.2020 - 06.2021
  • Responsible for making home visits for participants
  • In charge of any case management needs for participant’s including paying rent, utilities and any other expense’s
  • Built strong relationships with local landlords to increase available housing options for clients in need.
  • Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
  • Improved client housing stability by developing individualized case management plans and providing ongoing support.
  • Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.

Certified Peer Recovery Specialist

Safe Harbor IOP
03.2019 - 06.2020
  • In charge of IOP process
  • In charge of facilitating educational groups
  • Completed intake/ discharge process for all clients
  • Filed client information and in charge of ASAM, ASI assessments
  • Supported clients in navigating social services systems to ensure access to necessary resources for successful recovery.
  • Assisted clients in achieving their personal goals by providing continuous emotional support and resources.
  • Provided crisis intervention services when needed, preventing relapse and promoting continued growth in recovery.
  • Improved the overall recovery process for clients by advocating for their needs within the treatment team.

Education

Bachelor’s of science - CIT

Franklin University
Columbus, OH
10.2024

Associates Degree - CIT Network Administration

Gateway Community & Technical College
Edgewood, KY
05.2024

Skills

  • Patient Care
  • Patient confidentiality
  • Clinical assessment
  • Behavioral Management
  • Medication Administration
  • Crisis Intervention
  • De-Escalation Techniques
  • ASAM certification
  • ASI certification
  • Peer Support Specialist Certification

Certification

  • ASAM Certification, Certified through the state of Tennessee to do Level of Care for clients.
  • ASI Certification, Certification for addiction severity index involving a client’s substance abuse.
  • Peer Support Certification, Certified to work with clients suffering with mental health and substance abuse.

References

  • Tony Huffman, Clinician for VA, (859)-240-1654
  • Erin Brinegar, Registered Nurse, (859)-630-7329

Timeline

Treatment Technician

Hotel California By The Sea
07.2024 - Current

Intake Technician

Transitions RTC
06.2023 - 05.2024

Substance Use Disorder Technician

Transitions RTC
12.2022 - 06.2023

Children’s Monitor/ Technician

Children’s Home of NKY
08.2022 - 12.2022

Receptionist

Medmark
09.2021 - 12.2021

Permanent Supportive Housing Case Manager

Welcome House
12.2020 - 06.2021

Health Unit Coordinator/Treatment Aide

Transitions
08.2020 - 09.2021

Certified Peer Recovery Specialist

Safe Harbor IOP
03.2019 - 06.2020

Bachelor’s of science - CIT

Franklin University

Associates Degree - CIT Network Administration

Gateway Community & Technical College

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Samantha K. Townsend