Samantha Kue
Providence,RI
Summary
Collaborative and strategic Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Committed to delivering exceptional customer service and fostering long-term partnerships for mutual success.
Overview
5
5
years of professional experience
Work History
Account Manager
Randstad Enterprise
03.2023 - Current
- Increase client satisfaction by building strong relationships and addressing needs promptly.
- Helped grow Program headcount 67% over prior year's average and received President's Club recognition in 2023.
- Act as point of contact for HR and Manufacturing stakeholders, and contingent headcount of 200+
- Successfully resolve escalated issues while maintaining positive relationships with all parties involved.
- Conduct regular client meetings to identify areas for improvement and ensure continued success.
Staffing Manager
Randstad US
07.2022 - 03.2023
- Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
- Partnered with 2hiring managers to identify workforce needs and develop customized staffing solutions.
Account Manager
Ntroduced
12.2021 - 07.2022
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Anticipated clients' needs by staying in touch on regular basis.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Collaborated with team members on multiple accounts.
Assistant Branch Manager
Enterprise Holdings
05.2019 - 11.2021
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Responded to customer concerns, working with branch manager to achieve customer satisfaction ratings.
- Initiated weekly marketing visits to key accounts to maintain account satisfaction.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
Bachelor of Arts - Business Management
Emmanuel College
Boston, MA05.2019
Skills
- Relationship Building
- Account oversight
- Issue Resolution
- Account development
- Revenue Growth
- Vendor Relations
- SAP Fieldglass
- Teamwork and Collaboration
Timeline
Account Manager
Randstad Enterprise
03.2023 - Current
Staffing Manager
Randstad US
07.2022 - 03.2023
Account Manager
Ntroduced
12.2021 - 07.2022
Assistant Branch Manager
Enterprise Holdings
05.2019 - 11.2021
Bachelor of Arts - Business Management
Emmanuel College
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