Samantha Kutzgar
Highland,Illinois
Summary
Proven professional with a strong background in office administration and customer service, notably at Kohls. Excelled in managing high-stress situations and resolving customer complaints, enhancing client loyalty. Skilled in confidentiality and teamwork, adept at multitasking and problem-solving. Demonstrated ability to improve team efficiency and customer satisfaction. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Secretary
Barnetts Termite and Pests Solutions
Highland, IL
01.2022 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Customer Service Representative
Kohls
Edwardsville, IL
09.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Science - Mass Communications
Southern Illinois University Edwardsville
Edwardsville, IL12.2024
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Time management
- Confidentiality understanding
- Complex Problem-Solving
- Teamwork and Collaboration
- Multi-tasking strength
- Excellent people skills
- Flexible Schedule
Timeline
Secretary
Barnetts Termite and Pests Solutions
01.2022 - Current
Customer Service Representative
Kohls
09.2020 - 01.2022
Bachelor of Science - Mass Communications
Southern Illinois University Edwardsville
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