Samantha Lacey

• Assisted customers in locating products and answering inquiries.
• Maintained clean and organized sales floor for optimal shopping experience.
• Operated cash register and processed transactions accurately.

Help customers with their purchases such as bread items or any other item they can not find

• Designed and implemented training programs for new associates across various departments.
• Coordinated logistics for training sessions, ensuring resources and materials were prepared.
• Collaborated with management to identify training needs and develop targeted content.

• Processed customer transactions accurately and efficiently at a busy retail environment.
• Maintained organized cash register area, ensuring cleanliness and readiness for customers.
• Handled cash, credit, and electronic payments while following company policies.
• Monitored inventory levels at the register, alerting management of low stock items.
• Resolved customer complaints promptly, maintaining a positive shopping experience for all.
• Collaborated with team members to manage peak hours effectively and reduce wait times.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Helped customers find specific products, answered questions, and offered product advice.
• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Learned roles of other departments to provide coverage and keep store operational.
• Followed company security procedures for handling large sums of money.
• Answered customer inquiries regarding store policies and procedures.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Helped with purchases and signed customers up for rewards program.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Directed trash removal and sanitation procedures to keep aisles and register area organized.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Used suggestive selling techniques to promote add-on sales.
• Resolved customer complaints professionally in accordance with company policy.
• Processed credit card, cash, and check payments, ensuring all transactions were accurate.
• Built and maintained productive relationships with employees.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Answered customers' questions and provided information on store procedures or policies.
• Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Maintained current knowledge of store promotions to highlight sales to customers.
• Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
• Adhered to social distancing protocols and wore mask or face shield.

• Managed daily operations and workflow of department staff and resources.
• Trained and mentored team members to improve service and efficiency.
• Oversaw inventory management and ensured stock availability for customers.