Samantha LaChance
Auburn Hills
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Randahl Agency
Birmingham
08.2019 - Current
- Managed daily office operations and maintained office supplies inventory.
- Oversaw document management and ensured compliance with company policies.
- Trained new staff on office protocols and software tools used by the agency.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
Leasing Consultant
Beztak Properties
Auburn Hills
02.2018 - 08.2019
- Compiled research data on competitive properties to enhance market knowledge.
- Conducted property showings to prospective tenants and addressed their inquiries.
- Assisted with lease agreements and ensured compliance with company policies.
- Provided support during move-ins and move-outs, ensuring smooth transitions.
- Maintained accurate records of tenant applications and leasing documentation.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Utilized Yardi, CRM, and Microsoft software for efficient operations.
- Leased apartments in compliance with Fair Housing laws and regulations.
- Delivered exceptional customer service while ensuring a clean, professional leasing office.
- Maintained comprehensive community knowledge to enrich resident experiences.
- Secured lease agreements and managed lease renewal processes for current residents.
- Produced weekly metrics to achieve and sustain community occupancy goals.
Leasing Consultant
Singh Management LLC.
Rochester Hills
08.2014 - 09.2017
- Complete account receivable for all resident ledger accounts
- Assisting the Site Manager in the general administration of the property
- Creating quarterly budget reports to maximize profits
- Coordinating resident events and marketing our property through Social Media
- Reconciling petty cash reports
- Preparing lease agreements
Education
Bachelor of Arts - Psychology with a concentration of Human Services
Tiffin University- Online Campus
08-2026
Skills
- Active listening
- Computer proficiency
- Quick learning
- Attention to detail
- Punctuality
- Reliability
- Customer service
- Office administration
- Document management
- Training and development
- Billing management
- Clerical support
- Data entry
- Clear communication skills
- Pressure management
- Adaptability
- Time management
Certification
- Property and Casualty: Licensed October 2019 and maintained currently
References
References available upon request.
Timeline
Office Manager
Randahl Agency
08.2019 - Current
Leasing Consultant
Beztak Properties
02.2018 - 08.2019
Leasing Consultant
Singh Management LLC.
08.2014 - 09.2017
Bachelor of Arts - Psychology with a concentration of Human Services
Tiffin University- Online Campus