Samantha LaFontaine

• Provides customer service leadership and direction for entire store and team of employees working in the same location

• Trains, schedules and coaches store employees to ensure store positions are staffed to appropriately handle customer service needs

• Ensures that employees follow all Company policies as detailed in the Operations Manual, and in compliance with federal, state and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards

• Works in tandem with the Lead Customer Service Representative and/or Assistant Manager (where applicable) to ensure leadership is available to customers and employees at all times

• Utilizes daily documentation and worksheets, including but not limited, to the Speedway Customer Ready Worksheets, to ensure constant store readiness and relentless execution of the consistent exceptional customer experience

• Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up has been provided

• Identifies qualified applicants, performs interviews as needed, and makes employment decisions including, but not limited to, hiring, evaluating, scheduling, training, promotions, and disciplining as needed up to and including recommendations with respect to termination of employment

• Promotes and maintains a clean and organized store appearance inside and out

• Fosters an environment focused on customer service and satisfaction

• Promotes staff retention by working to develop leaders, empower employees and encourage increased employee productivity

• Handles escalated customer concerns. Seeks appropriate resolution for the situation while observing Company guidelines

• Performs and supervises all minor maintenance tasks to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders

• Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals

• Ensures all merchandising and marketing programs are executed properly, which includes maintaining plan-o-gram integrity and appropriate sign placement

• Ensures the store maximizes sales and educates staff on selling initiatives

• Audits inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed

• Demonstrates a high value for Health, Environment, Safety and Security (HES&S) issues, initiatives and programs in both personal and organizational responsibilities

• Integrates HES&S into day-to-day job performance. Maintains a safe environment for all customers and employees

• Ensures that all products and merchandise are ordered properly by training employees to complete requests, verify deliveries and post accurate invoices

• Conducts area pricing surveys, reports the results, and adjusts sales prices as directed

• Monitors store activities to ensure that transactions are taking place in the proper manner

• Adheres to and trains employees to follow proper asset control policies and procedures

• Ensures foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products

• Follows and complies with all health and sanitation procedures and adheres to safe work practices

• Ensures that all necessary store reports and paperwork, including performance appraisals, are completed in a timely fashion

• Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
• Improved employee retention rates thorough candidate screening and interview techniques.
• Managed high-volume requisitions in a timely manner to meet staffing needs efficiently.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.

• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Graded assignments and reported individual progress to teacher.
• Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
• Worked with lead teacher to monitor class schedule and take attendance.

• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Handed out classroom materials, like pencils, paper, and crayons.
• Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.

• Enhanced customer satisfaction by organizing memorable and well-executed birthday parties.
• Utilized strong multitasking skills to juggle multiple tasks simultaneously without compromising quality or attention to detail in any area of responsibility.