SAMANTHA LAJEUNESSE
Toivola
Summary
Experienced with marketing operations, ensuring smooth execution of marketing campaigns. Utilizes data analysis to inform strategic decisions and drive continuous improvement. Knowledge of marketing automation tools and project management, delivering impactful results through effective collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food Service Helper
Michigan Technological University
12.2024 - Current
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Collaborated with team members to meet the demands of peak hours and maintain high-quality service.
- Maintained a well-organized workspace, contributing to a seamless food preparation process and timely order fulfillment.
- Assisted kitchen staff with meal preparation and ensured accurate delivery of orders for improved customer experience.
Cook
1902 Tap and Grill
03.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Crew Member
McDonald's
03.2024 - 07.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Cook
Kwik Trip
11.2023 - 03.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Assistant to the Executive Officer
Home Builders Association
09.2023 - 03.2024
- Assisted the Executive Officer in solicitation for fundraising
- Performed data entry and created and maintained databases
Bar Manager/Bartender
Ishpeming VFW
08.2022 - 03.2024
- Assisted organization in all bar operations
- Responsible for stocking and maintaining inventory
- Provided customer service
- Train and supervise bar staff to ensure excellent service and adherence to policies and procedures
Executive Director
Greater Ishpeming-Negaunee Area Chamber of Commerce
08.2022 - 09.2023
- Develop and implement strategies to attract new businesses to the area and promote economic growth
- Develop and maintain relationships with local businesses and community organizations to promote economic growth and development in the Ishpeming-Negaunee area
- Establish and maintain strong relationships with key stakeholders, including local businesses, government officials, and community organizations, to foster collaboration and support economic development initiatives
- Identify and pursue funding opportunities to support economic development initiatives and Chamber programs
- Develop and implement a comprehensive marketing and branding strategy to promote the Greater Ishpeming-Negaunee Area Chamber of Commerce as a premier organization for economic development and business support in the region
- Enhanced customer engagement with personalized email marketing campaigns.
- Increased brand visibility by developing and executing targeted marketing strategies.
- Developed marketing strategies and integrated campaigns.
Owner/Operator
Omer's Golf Course
12.2016 - 10.2022
- Developed and implemented strategic plans to increase revenue and profitability of the golf course
- Executed marketing strategies to attract new customers and increase revenue
- Managed the maintenance and improvement of the golf course to ensure optimal playing conditions for golfers
- Successfully planned numerous events including Tournaments, Family Reunions, and Weddings
- Responsible for bar and restaurant management, menu planning, and catering at Omer's Golf Course
- Oversee the pro shop operations and ensure excellent customer service for golfers
- Oversee the hiring and training of staff to ensure excellent customer service and smooth operations at Omer's Golf Course
- Collaborate with local businesses and organizations to host golf outings and fundraisers at Omer's Golf Course, generating additional revenue and increasing community engagement
- Coordinate with local schools and organizations to offer golf lessons and programs for students and community members, increasing participation and revenue for Omer's Golf Course
Patient Service Representative
UP Health System - Portage
09.2012 - 12.2016
- Maintaining many doctors schedules and appointments
- Develop and maintain strong relationships with patients, ensuring their needs and concerns are addressed in a timely and professional manner
- Assist patients in navigating through the healthcare system and provide information about available resources and services
- Collect and verify patient information, including personal and insurance details, to ensure accurate and complete records
Level 2 Helpdesk Assistant
Northern Michigan University
09.2008 - 12.2012
- Provide remote support to end users by troubleshooting hardware and software issues
- Develop and maintain documentation of helpdesk procedures and troubleshooting guides to ensure consistent and accurate support for end users
- Assist in the implementation and management of IT projects
- Collaborate with the Level 1 Helpdesk team to provide timely and effective support to end users
- Provide training and mentorship to Level 1 Helpdesk team to enhance their technical skills and knowledge
- Conduct regular review of helpdesk procedures and troubleshooting guides to identify areas for improvement and updates
Cook/Deli Assistant
Econo Foods
12.2010 - 10.2012
- Ensure compliance with food safety regulations and maintain a clean and organized work area at all times to provide a safe and hygienic environment for customers and staff
- Ensure all food preparation meets quality standards and health and safety regulations
- Assist in food preparation and cooking, including slicing, dicing, and grilling ingredients and monitoring cooking times to ensure dishes are prepared to customer specifications
- Assist in creating and implementing new menu items to attract and retain customers, based on market trends and customer preferences
- Assist in maintaining accurate and up-to-date records of food inventory, including tracking quantities, expiration dates, and usage rates, to ensure efficient supply management and minimize waste
Education
Bachelor of Science - Art And Design
Northern Michigan University
Marquette, MI12-2012
Skills
- Event planning
- Project management
- Scheduling
- Time management
- Guest relations
- Decision-making
- Marketing campaign development
- Event marketing
- Friendly, positive attitude
- Customer service
- Team leadership
Certification
- Professional Bartender's License/Certificate- State-specific regulatory bodies or accredited institutions.
- ServSafe Allergens Certification - National Restaurant Association.
- Google Analytics Individual Qualification(GAIQ)- Google.
Timeline
Food Service Helper
Michigan Technological University
12.2024 - Current
Cook
1902 Tap and Grill
03.2024 - Current
Crew Member
McDonald's
03.2024 - 07.2024
Cook
Kwik Trip
11.2023 - 03.2024
Assistant to the Executive Officer
Home Builders Association
09.2023 - 03.2024
Bar Manager/Bartender
Ishpeming VFW
08.2022 - 03.2024
Executive Director
Greater Ishpeming-Negaunee Area Chamber of Commerce
08.2022 - 09.2023
Owner/Operator
Omer's Golf Course
12.2016 - 10.2022
Patient Service Representative
UP Health System - Portage
09.2012 - 12.2016
Cook/Deli Assistant
Econo Foods
12.2010 - 10.2012
Level 2 Helpdesk Assistant
Northern Michigan University
09.2008 - 12.2012
Bachelor of Science - Art And Design
Northern Michigan University
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