Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Lam

Glassboro

Summary

I’m an HR professional with a passion for building thoughtful, scalable People Operations processes that make life easier for employees and teams. With experience across the full employee lifecycle—onboarding, offboarding, performance, and more—I’ve supported both domestic and international teams through times of growth and change. I’m comfortable navigating complex systems like Workday, SAP, and Zendesk, and I enjoy turning feedback and data into process improvements. I bring a collaborative approach to every project and love working cross-functionally to drive meaningful, people-centered outcomes.

Overview

8
8
years of professional experience

Work History

HR Manager

Comcast
Philadelphia
04.2023 - 04.2024
  • Led project management and execution of high-impact HR workstreams to drive operational efficiency, and create consistency across the organization.
  • Bridged domestic and international HR operations by identifying gaps in processes and implementing scalable solutions for improved global alignment.
  • Owned and executed end-to-end onboarding and offboarding programs, including the automation of voluntary termination workflows in the US and India—saving over 100 manual work hours annually.
  • Designed and launched an improved exit interview program, increasing completion rates from 50% to 90%, and delivered monthly trend analysis reports to the HR and Talent leadership.
  • Oversaw a team of HR generalists supporting day-to-day operations, including payroll, benefits, job changes, performance management, L&D, and reorganizations.
  • Created and managed project timelines for company-wide programs, such as year-end performance cycles; optimized Excel-based calibration tools, and provided technical and policy support to HR partners.
  • Acted as a key partner to senior leadership and cross-functional stakeholders, driving the successful execution of HR initiatives across the tech organization.
  • Participated in the company-wide DE&I council to plan inclusive initiatives and develop education-based programming aligned with company culture and values.
  • Maintained regular stakeholder communication through weekly project updates, ensuring visibility and accountability for ongoing HR initiatives.

Sr. HR Generalist

Comcast
Philadelphia
06.2021 - 04.2023
  • Provided direct HR support to a cohort of 100 employees within the Product Management organization, partnering on day-to-day HR needs, performance discussions, and policy guidance.
  • Served as a centralized support resource for 30+ HR Business Partners across the Technology organization, addressing a wide range of HR inquiries, including payroll, benefits, onboarding, recruiting, employee relations, and talent management.
  • Led biweekly and monthly HR team meetings to ensure alignment on process updates, policy changes, and organizational priorities.
  • Conducted exit interviews for all voluntary terminations across the organization, and shared trends with the HR leadership team for continuous improvement.
  • Utilized Workday to generate and analyze employee reports, supporting reorganizations, job and manager changes, and compensation adjustments.
  • Collaborated with the DE&I Council to develop inclusive learning initiatives and promote education on diversity-related topics.
  • Identified inefficiencies in HR processes, and presented actionable recommendations to enhance consistency and streamline operations.

HR Generalist

Comcast
Philadelphia
12.2018 - 06.2021
  • Designed and implemented a streamlined process to triage and resolve employee-related escalations received via social media and email, improving issue resolution time and consistency.
  • Acted as a cross-functional liaison between PR, Legal & Compliance, HRBPs, and Engagement Leads to ensure the timely, thorough investigation of sensitive cases within defined SLAs.
  • Provided salary and compensation recommendations during workforce planning meetings, leveraging internal equity analysis, market benchmarking, and established salary bands, in partnership with the Talent and Finance teams.
  • Analyzed and presented bi-monthly employee Net Promoter Score (eNPS) trends to support leadership action planning and engagement strategies.
  • Supported internal investigations in collaboration with Employee Relations and Legal teams, addressing open-door concerns with confidentiality and care.
  • Facilitated weekly executive meetings with directors, VPs, and C-level leaders to align on people priorities, escalate issues, and track organizational Objectives and Key Results (OKRs).
  • Drove the OKR process for senior leaders, ensuring consistent goal-setting, tracking, and reporting across the business.
  • Partnered with Learning & Development to design and update mandatory training content, aligned with compliance and employee development goals.

HR Specialist

Comcast
Philadelphia
07.2016 - 12.2018
  • Delivered a best-in-class onboarding experience as the onboarding lead by conducting training sessions, side-by-side mentoring, and I-9 processing for company-wide new hire classes.
  • Served as the first point of contact for HR Business Partners, People Leaders, and employees, providing end-to-end resolution on inquiries related to payroll, Kronos time tracking, performance management, and leave of absence policies.
  • Processed employee lifecycle transactions, including manager and job changes, using SAP.
  • Resolved high volumes of HR inquiries received via Zendesk, phone, and email, maintaining SLA standards, and ensuring employee satisfaction.
  • Spearheaded departmental initiatives aimed at improving internal workflows by organizing cross-functional focus groups, and gathering actionable feedback.
  • Created and maintained internal knowledge resources, job aids, and training materials to support HR and People Leaders in policy and system navigation.
  • Specialized in handling complex case types, including employment verification, military concierge services, security access, and retirement processing.
  • Produced call volume and case trend reports to assist Workforce Management and Quality Assurance teams in staffing and service planning.
  • Participated in testing, feedback, and the successful migration of a new Zendesk case management system.

Education

Master of Science - Human Resource Development

Villanova University
Villanova, PA
12-2019

Bachelor of Science - Business Administration

Drexel University
Philadelphia, PA
06-2016

Skills

  • Project management
  • Onboarding programs
  • Data analysis
  • Process improvement
  • Attention to detail
  • Active listening
  • Communication
  • Microsoft Office
  • Google Suite
  • Workday
  • Adobe

Timeline

HR Manager

Comcast
04.2023 - 04.2024

Sr. HR Generalist

Comcast
06.2021 - 04.2023

HR Generalist

Comcast
12.2018 - 06.2021

HR Specialist

Comcast
07.2016 - 12.2018

Master of Science - Human Resource Development

Villanova University

Bachelor of Science - Business Administration

Drexel University

Similar Profiles

CREATE PROFILE
Samantha Lam
Want your own profile? Create for free at Resume-Now.com