SAMANTHA LAMBERT
Ovid,MI
Summary
Experienced with managing and coordinating complex schedules in fast-paced environment. Utilizes strong organizational skills to ensure efficient scheduling and minimize conflicts. Track record of adapting to changing needs and maintaining effective communication with team members.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
Willows at Okemos
04.2025 - Current
- Enhanced efficiency by proactively resolving scheduling issues with quick solutions.
- Prioritized tasks to optimize workflow and align staff assignments for productivity.
- Facilitated training sessions for new hires to integrate them into scheduling processes.
- Coordinated daily schedules for over 50 staff members, ensuring optimal coverage.
- Order and keep inventory of clinical supplies for over 60 residents
Customer Service Liaison
Heart to Heart Hospice
06.2023 - 04.2025
- Responded to customer inquiries via phone and email, ensuring timely resolution of issues, and enhancing customer satisfaction.
- Facilitated regular team meetings to discuss challenges and share successful strategies for improving customer service.
- Ensure the patient's DME has been ordered, delivered, and is in good working condition.
- Communicating weekly with patients' families and/or facilities, ensuring all needs are met and to their satisfaction.
- Responsible for identifying problems or dissatisfaction with patients, families, and/or facilities, ensuring quick resolution while communicating effectively with the clinical team and management if necessary.
- Coordinate and provide in-service or educational events.
Business Office Manager
Prestige Way
10.2024 - 01.2025
- Submit and review invoices to accounts payable and receivable for administration.
- Analyze weekly payroll reports to address associated payroll concerns.
- Analyze financial data, and prepare accurate and timely reports for senior management.
Patient Care Secretary
Heart to Heart Hospice
05.2021 - 06.2023
- Answered telephones and directed calls to the appropriate medical or administrative staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Ordering patient supplies and DME.
- Scheduling visits for about 92 patients and about 20 staff members, covering multiple counties.
- Use effective customer service and professional skills.
- Maintain an electronic and hard copy filing system.
- Schedule and coordinate meetings, respite, and manage calendars.
- Prepare the agenda and documents for various meetings.
- Provide clerical support, which includes the preparation of admissions, timely filling and processing of patient charts electronically, and tracking physicians' signatures.
- Tracking discipline visits, schedules, licensure alerts, and other important information.
- Maintain compliance with internal annual education requirements.
- Ensure overall compliance with local, state, and federal law, Medicare regulations, and established personnel policies and procedures.
- Collaborated with cross-functional teams to streamline service processes and improve customer experiences.
Hospice Aide
Heart to Heart Hospice
05.2019 - 06.2021
- Provided compassionate care to terminally ill patients, assisting with daily living activities, and ensuring comfort.
- Assisted patients with personal hygiene, grooming, and mobility to enhance their quality of life.
- Provided emotional support to patients and their families, addressing concerns, and enhancing communication.
Certified Nursing Assistant
Hazel Findlay Country Manor
05.2018 - 05.2019
- Provides high-quality nursing assistance to residents in a 157-bed long-term and short-term care facility.
- Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags, and bathing.
- Commended for chart accuracy, effective team collaboration, patient relations, and consistent delivery.
- Monitored vital signs and reported changes to nursing staff promptly.
Caregiver
Private Home
08.2017 - 01.2018
- Provided compassionate personal care, assisting with daily living activities and maintaining client dignity.
- Monitored client health status, reporting changes to healthcare professionals for timely interventions.
- Aided in activities of daily living, including personal hygiene and care, assistance with meals, and devised nutrition plans.
- Administered medications according to prescribed schedules for client health management.
Education
HIGH SCHOOL DIPLOMA -
Hanover-Horton High School
05-2007
CERTIFIED NURSING AIDE -
Hazel Findlay Country Manor
Skills
- Organization and attention to detail
- Multitasking and prioritization
- Strong communication skills
- Willing to learn new skills
- Strong work ethic
- Teamwork and collaboration
- Attention to detail
- Dependability
- Problem-solving
- Time management skills
- Customer service and support
Timeline
Scheduling Coordinator
Willows at Okemos
04.2025 - Current
Business Office Manager
Prestige Way
10.2024 - 01.2025
Customer Service Liaison
Heart to Heart Hospice
06.2023 - 04.2025
Patient Care Secretary
Heart to Heart Hospice
05.2021 - 06.2023
Hospice Aide
Heart to Heart Hospice
05.2019 - 06.2021
Certified Nursing Assistant
Hazel Findlay Country Manor
05.2018 - 05.2019
Caregiver
Private Home
08.2017 - 01.2018
CERTIFIED NURSING AIDE -
Hazel Findlay Country Manor
HIGH SCHOOL DIPLOMA -
Hanover-Horton High School